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Bethany Roundtree
Mason, Ohio
Summary
Experienced professional in the hospitality and service industry, skilled in team management and training. Known for implementing best practices to ensure order accuracy and efficiency, while fostering a culture of adaptability and support among team members.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Love leading a team and helping others grow into happy, healthy, and responsible adults.
I have a big heart kids. I want to guide them along their journey to become happy, healthy, and responsible adults that has a lasting impact on their lives.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Server Trainer
Cracker Barrel
Mason, Ohio
11.2024 - Current
- Trained and mentored new servers on menu knowledge and customer service standards.
- Implemented best practices for order accuracy and efficient table turnover.
- Conducted role-playing exercises to improve team communication and service delivery.
- I host and do ToGos as well. I am able to train for these positions as well.
- I typically close
Lead Camp Counselor
Kids First Sports Center
West Chester, Ohio
05.2023 - Current
- Supervised daily activities, ensuring safety and engagement for all campers.
- Developed and implemented age-appropriate programming to enhance physical fitness and teamwork skills.
- Mentored junior counselors, fostering professional development and effective team dynamics.
- Coordinated communication between staff and parents, addressing concerns promptly to ensure camper satisfaction.
- Ensured all camp policies, procedures, and safety guidelines were upheld consistently by both counselors and participants.
- Promoted positive values such as respect, empathy, and cooperation through daily interactions with both staff members and participants.
- Was in chare of and administered Medication to a camper when needed.
- Lead a team of about 6-7 Counselors
Shift Lead
PetSmart
Mason, Ohio
05.2022 - 12.2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained new team members on customer service standards and operational protocols.
- Coordinated inventory management, optimizing stock levels and minimizing discrepancies.
- Enhanced workflow efficiency by implementing process improvements and best practices.
- Lead a team in Doggie Day Care
- Administered Medication to animals that needed it
- Gave baths and trimmed nails on animals
- Customer Serivce
Restaurant Shift Manager
Popeyes Chicken
Mason, Ohio
04.2022 - 08.2023
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on service protocols and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented employee scheduling to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Store Manager
Subway
Sharonville, Ohio
03.2022 - 08.2023
- Managed daily store operations, ensuring compliance with health and safety standards.
- Trained and mentored staff, fostering a high-performing team environment.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, informing product promotions and staffing needs.
- Developed customer service initiatives, enhancing satisfaction and loyalty metrics.
- Coordinated scheduling to ensure optimal coverage during peak hours, improving efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Inventory
Education
Bachelor of Science - Biblical Counseling
Boyce College
Louisville, Kentucky05-2026
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- Team member training
- POS system proficiency
- Cash handling
- Child safety
- Team management
- Activity planning
- Special needs support
- Water safety
- Positive engagement
- Flexibility and adaptability
- CPR and First Aid Certified
- Positive and Negative reinforcement
- Customer Service
Certification
* ServeSafe
* CPR Certified
*First Aid Certified
Timeline
Server Trainer
Cracker Barrel
11.2024 - Current
Lead Camp Counselor
Kids First Sports Center
05.2023 - Current
Shift Lead
PetSmart
05.2022 - 12.2023
Restaurant Shift Manager
Popeyes Chicken
04.2022 - 08.2023
Store Manager
Subway
03.2022 - 08.2023
Bachelor of Science - Biblical Counseling
Boyce College