Bharat Prasad Phuyal
Silver Spring
Summary
Dynamic Service Supervisor with expertise in task delegation, complaint handling, and service order flow. Proven ability to streamline workflows and enhance team collaboration to achieve high resident satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Service Supervisor
Greystar Property Management
01.2020 - 11.2025
- Supervised daily operations to ensure high standards of property maintenance and resident satisfaction.
- Led team training initiatives to enhance service delivery and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced response times for resident requests.
- Analyzed property performance metrics to drive strategic decisions and enhance overall management effectiveness.
Service Manager
Bainbridge Property Management Company
01.2016 - 01.2020
- Oversaw daily operations, ensuring efficient property management and tenant satisfaction.
- Developed training programs for staff, enhancing service delivery and operational efficiency.
- Implemented process improvements, resulting in streamlined workflows and increased team productivity.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost control.
Service Manager
Equity Residential
03.2012 - 12.2015
- Coordinated maintenance requests, facilitating timely responses and minimizing tenant disruptions.
- Analyzed tenant feedback to identify trends, driving strategic enhancements in service offerings.
- Led cross-functional teams in executing property improvement projects, improving community engagement initiatives.
- Established performance metrics for staff evaluation, fostering accountability and continuous development.
Custodian Supervisor
Methodist Church
06.2010 - 03.2012
- Supervised daily cleaning operations, ensuring high standards of sanitation and safety compliance.
- Trained and mentored custodial staff, fostering a collaborative team environment.
- Developed schedules to optimize workflow efficiency and resource allocation.
- Implemented inventory management systems for cleaning supplies and equipment.
Service Technician
Lone Oak Montessori School
08.1995 - 05.2010
- Diagnosed and repaired classroom equipment, ensuring optimal functionality for educational activities.
- Conducted routine maintenance on school facilities, enhancing safety and operational efficiency.
- Collaborated with staff to identify service needs, providing timely solutions to improve learning environments.
- Trained new technicians on repair protocols and school policies, fostering a knowledgeable team culture.
Education
Certificate of Technical Studies - HVAC
Montgomery College
Rockville, MD06-2013
Diploma - Automobile
Asia Engineering Institute
Delhi, India01-1990
Skills
- Complaint handling
- Service order flow
- Task delegation
- Sales support
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Licensed HVAC - 608 Certified (Universal)
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Nepali
Advanced (C1)
Timeline
Service Supervisor
Greystar Property Management
01.2020 - 11.2025
Service Manager
Bainbridge Property Management Company
01.2016 - 01.2020
Service Manager
Equity Residential
03.2012 - 12.2015
Custodian Supervisor
Methodist Church
06.2010 - 03.2012
Service Technician
Lone Oak Montessori School
08.1995 - 05.2010
Certificate of Technical Studies - HVAC
Montgomery College
Diploma - Automobile
Asia Engineering Institute