Blythe McCoy
Wrightsville
Summary
Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources. Detail-oriented Maintenance Engineer overseeing complex machinery installations. Keeps equipment functioning at peak levels. I offer knowledge of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs. Personable and dedicated Customer Service Representative with extensive experience in all industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Resourceful General Maintenance Worker with 3 years of hands-on experience carrying out various maintenance tasks to avoid malfunctions. Skilled in analyzing repair requests, resolving and troubleshooting common failures and stocking adequate maintenance materials. Friendly and fastidious team player possessing outstanding hand-eye coordination and manual dexterity.
Overview
8
8
years of professional experience
Work History
IT Support Specialist 2
Georgia Department of Corrections
Forsyth- GA
2026.01 - Current
- Maintained and repaired copper and fiber perimeter fence systems to ensure continuous operation.
- Diagnosed and restored CCTV systems, resolving camera feed issues and minimizing downtime.
- Repaired fiber optic lines and terminated Cat5/6 cabling to reestablish device communications.
- Troubleshot and repaired embedded computers and servers to maintain system functionality.
- Provided after-hours on-call support, responding to incidents to restore full operation of CCTV and PDS systems.
- Collaborated with technicians during on-call rotations to efficiently resolve system outages.
- Earned certifications, including Wisenet Certified Professional and Milestone Systems, to enhance technical expertise.
- Installed, repaired, and replaced conduit for new installations and damage caused by wear or vandalism.
- Responded to critical service calls, ensuring systems remained operational and performed as designed.
- Assisted in training staff on new software applications and security protocols.
- Collaborated with team members to improve IT support processes and procedures.
- Used remote login tools to assist clients with technical and product questions.
- Provided technical support for hardware and software issues in correctional facilities.
- Completed and documented work orders in a Computerized Maintenance Management System (CMMS), ensuring accurate tracking of maintenance activities.
Owner/Operator
That Robot Life
Dublin
2022.10 - Current
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged with customers and recommended products based on needs and requests.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Tagged and stored product inventory in correct areas and locations.
Business Owner
Home Resurrection LLC
Wrightsville
2021.06 - Current
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept up-to-date on regulatory changes affecting business operations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Kept records for production, inventory, income and expenses.
- Devised business and marketing plans and prepared monthly financial reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Interviewed, trained and supervised employees.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
IT Support Specialist 1
Georgia Department of Corrections
Forsyth- GA
2023.10 - 2026.01
- Maintained and repaired copper and fiber perimeter fence systems to ensure continuous operation.
- Diagnosed and restored CCTV systems, resolving camera feed issues and minimizing downtime.
- Repaired fiber optic lines and terminated Cat5/6 cabling to reestablish device communications.
- Troubleshot and repaired embedded computers and servers to maintain system functionality.
- Provided after-hours on-call support, responding to incidents to restore full operation of CCTV and PDS systems.
- Collaborated with technicians during on-call rotations to efficiently resolve system outages.
- Earned certifications, including Wisenet Certified Professional and Milestone Systems, to enhance technical expertise.
- Installed, repaired, and replaced conduit for new installations and damage caused by wear or vandalism.
- Responded to critical service calls, ensuring systems remained operational and performed as designed.
- Assisted in training staff on new software applications and security protocols.
- Collaborated with team members to improve IT support processes and procedures.
- Used remote login tools to assist clients with technical and product questions.
- Provided technical support for hardware and software issues in correctional facilities.
- Completed and documented work orders in a Computerized Maintenance Management System (CMMS), ensuring accurate tracking of maintenance activities.
Office Assistant
Vineyards Management Group
Dublin
2023.02 - 2023.10
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Dispersed incoming mail to correct recipients throughout office.
- Conducted office inventory checks and requested restock of supplies.
- Answered telephones, directed calls and took messages.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Copied, sorted and filed records of office activities and business transactions.
- Trained staff members to perform work activities and use computer applications.
Maintenance Worker
Vineyard Management Group
Dublin
2022.05 - 2023.02
- Maintained clear and safe workspace areas to meet OSHA standards.
- Identified problems during daily work inspections and addressed concerns.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Maintained compliance with internal and regulatory safety standards.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
Maintenance Engineer
Fairfield Inn And Suites Marriott
Dublin
2021.08 - 2022.04
- Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency.
- Diagnosed and repaired mechanical issues according to industry standards.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Operated light, fan, plumbing, hydraulic, electrical and pneumatic systems.
- Inspected equipment for quality and supervised installations to prevent errors.
- Completed assignments on-time and under budget.
- Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
- Followed instructions regarding duties and assignments for facility maintenance.
Customer Service Representative
Safepro Security Systems
Sandersville
2019.09 - 2020.10
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
- Upsold products and services to address customer needs and maximize sales.
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed account and service histories to identify trends and resolve issues.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Exceeded company productivity standards on consistent basis.
- Organized client contracts, records, reports and agendas to strengthen traceability.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Pin Chaser
Shamrock Bowling Alley
Dublin
2019.04 - 2019.10
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Interacted with numerous guests per day to deliver positive, fun experience.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
- Communicated with manager to discuss lane maintenance or repair issues.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
Cashier
Southeastern Grocers
Dublin
2018.06 - 2019.04
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected store products for damage and obtained item replacements for customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
Education
High School Diploma -
Dublin High School
Dublin GASome College (No Degree) -
Georgia Military College
Dublin GASome College (No Degree) -
Grace Bible College
Grand Rapids, MISkills
- Cost Control and Budgeting
- Cost Analysis and Savings
- Staff Management
- Business Planning
- Work Planning and Prioritization
- Verbal and Written Communication
- Strategic Decision-Making
- Employee Training
- Issue Resolution
- Relationship Building
- New Business Development
- Risk Mitigation and Management
- Sales Strategics
- Quality Assurance
- Employee Motivation
- Customer Service Management
- Business Leadership
- Staff Scheduling
- Process Improvements
- Performance Assessment
- Operations Oversight
- Recruitment and Hiring
- Decision Making
- Report Generation
- Report Creation
- Credit Card Payment Processing
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Data Entry
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Customer Service
- De-escalation Techniques
- Equipment Maintenance and Repair
- Landscaping and Groundskeeping
- Physical Strength and Stamina
- Equipment Setup
- Equipment Maintenance
- Supply and Parts Ordering
- Technical Documentation Interpretation
- Hand and Power Tool Operation
- Perceptual Speed
- Clear Communication
- Critical Thinking
- Electrical Component Replacement
- Planning & Organizing
- General Plumbing
- Preventative Maintenance
- OSHA Compliance
- Flexible and Adaptable
- Attention to Detail
- Repair and Maintenance
- Light Carpentry
- Emergency Repairs
Timeline
IT Support Specialist 2
Georgia Department of Corrections
2026.01 - Current
IT Support Specialist 1
Georgia Department of Corrections
2023.10 - 2026.01
Office Assistant
Vineyards Management Group
2023.02 - 2023.10
Owner/Operator
That Robot Life
2022.10 - Current
Maintenance Worker
Vineyard Management Group
2022.05 - 2023.02
Maintenance Engineer
Fairfield Inn And Suites Marriott
2021.08 - 2022.04
Business Owner
Home Resurrection LLC
2021.06 - Current
Customer Service Representative
Safepro Security Systems
2019.09 - 2020.10
Pin Chaser
Shamrock Bowling Alley
2019.04 - 2019.10
Cashier
Southeastern Grocers
2018.06 - 2019.04
High School Diploma -
Dublin High School
Some College (No Degree) -
Georgia Military College
Some College (No Degree) -
Grace Bible College