Brianna
Baltimore
Summary
Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Express Care Urgent Care
11.2024 - Current
- Managed appointment scheduling efficiently to optimize patient flow and reduce wait times.
- Resolved patient issues with empathy, contributing to a positive experience and loyalty.
- Handling Check-in/Check-out process. Validating there are no high risk symptoms before scheduling the patient. Verifying Insurance, collected co-pays, and ensured patient records were uploaded.
- Followed HIPPA compliance by maintaining confidentiality and compliance when handling patient information and medical records
- Assisted healthcare staff with clerical tasks such as filing, data entry, and maintaining accurate patient records.
Crew Member
Raising Cane's Restaurants
05.2023 - 09.2024
- Executed food preparation tasks while maintaining high standards of cleanliness and organization.
- Assisted in training new team members on operational procedures and customer service protocols.
- Conducted regular inventory checks to ensure stock availability and freshness of ingredients.
- Monitored food safety practices to guarantee compliance with health regulations.
Data Entry Clerk
Price Busters
01.2022 - 12.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Office Clerk
Multimarine Services
06.2019 - 08.2020
- Managed appointment scheduling for office meetings and ensured timely notifications to all participants.
- Coordinated inventory of office supplies, maintaining adequate stock levels for uninterrupted operations.
- Facilitated communication between departments to streamline information flow and enhance collaboration.
- Executed accurate data entry for customer information, improving database reliability and accessibility.
Administrative Assistant
T3 Technologies
05.2017 - 02.2019
- Coordinated travel arrangements for staff, ensuring timely bookings and itinerary management.
- Organized office supplies and equipment, maintaining optimal inventory levels for smooth operations.
- Facilitated effective communication support among departments, enhancing collaboration and information sharing.
- Managed meeting logistics, including scheduling, venue selection, and agenda preparation.
Education
High School Diploma -
Catasauqua High School
Northampton, PA05-2016
Skills
- Effective time management
- Problem-solving skills
- Effective communication skills
- Customer engagement
- Conflict management
- Multi-line phone systems
Timeline
Front Desk Associate
Express Care Urgent Care
11.2024 - Current
Crew Member
Raising Cane's Restaurants
05.2023 - 09.2024
Data Entry Clerk
Price Busters
01.2022 - 12.2022
Office Clerk
Multimarine Services
06.2019 - 08.2020
Administrative Assistant
T3 Technologies
05.2017 - 02.2019
High School Diploma -
Catasauqua High School