Brighid Sarfatti
São Paulo
Summary
I am committed to achieving my professional goals. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
IT Process Analyst
TOPMIND IT Services
São Paulo
11.2023 - Current
- Identified potential risks associated with implementing change initiatives.
- Analyzed current business processes and identified areas of improvement to increase efficiency.
- Facilitated meetings between stakeholders to discuss process improvements.
- Performed root cause analysis for any issues encountered during the implementation phase.
- Worked closely with IT teams to ensure smooth transition of new systems or updates into production environment.
- Recognized inefficient methods requiring improvement and brought to attention of professionals.
- Maintained records of process designs, changes, implementations, and results.
- Identified opportunities for process improvements across the organization.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Administrative Assistant (Customer Service)
SYNAPSIS - Relationship Management, Lead Qualification, Applied Consulting
São Paulo
10.2021 - 11.2023
- Issuing of invoices, directing demands to all sectors, follow-up of all services, data control, preparation of spreadsheets, preparation of procedures, translation of excerpts from manuals and instructions for customers and employees (English to Portuguese), customer support, CRM feeding and management.
- Answered incoming calls, responded to emails and directed inquiries appropriately.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created customer service reports outlining customer interactions.
- Coordinated company training sessions.
- Maintained accurate records of customer interactions, transactions and feedback.
- Monitored daily operations to ensure compliance with established procedures.
- Managed office supplies inventory and ordered necessary items as needed.
- Provided administrative support to departments within the organization.
- Compiled statistical data from various sources for analysis purposes.
Bilingual Customer Service Assistant (ENG-PTBR)
Teleperformance
São Paulo
01.2022 - 03.2022
- Delivering high-quality customer service and resolving issues in a professional and efficient manner.
- Handling customer inquiries and providing accurate information regarding products and services.
- Ensuring customer satisfaction through effective issue resolution and proactive communication.
- Adapting to diverse customer needs and maintaining a positive and professional attitude at all times.
- Resolved customer complaints promptly and efficiently.
- Handled customer inquiries in a courteous and professional manner.
Administrative Assistant
Ind. E Comércio Gelo Philadelphia
Presidente Prudente
10.2019 - 12.2019
- Issuing invoices and bills, sending messages and communications, office purchases, scheduling services, telephone and email support, controlling accounts payable, employee payroll, preparing and feeding spreadsheets, reviewing and drafting contracts.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Managed office supplies inventory and placed orders when necessary.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
Higher Education in Systems Analysis And Development -
Estácio
03.2025
Professional Course in Web Development: HTML, CSS, and JavaScript -
Microsoft Escola Do Trabalhador 4.0
04.2023
Higher Education in Foreign Trade -
UNIFCV
04.2022
Professional Certificate in UX Design -
Digital House
05.2021
Cultural Exchange Program, Las Cruces-NM in the United States -
Onãte High School
05.2016
Skills
- Change Management
- Presentations
- Process Analysis
- Process Improvement
- Call Management
- UX Design
- Design thinking
- Agile Methodology
- Analytical Skills
- Adaptability and Flexibility
- Interpersonal Communication
- Time Management
- Problem-solving abilities
- Organizational Skills
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Timeline
IT Process Analyst
TOPMIND IT Services
11.2023 - Current
Bilingual Customer Service Assistant (ENG-PTBR)
Teleperformance
01.2022 - 03.2022
Administrative Assistant (Customer Service)
SYNAPSIS - Relationship Management, Lead Qualification, Applied Consulting
10.2021 - 11.2023
Administrative Assistant
Ind. E Comércio Gelo Philadelphia
10.2019 - 12.2019
Higher Education in Systems Analysis And Development -
Estácio
Professional Course in Web Development: HTML, CSS, and JavaScript -
Microsoft Escola Do Trabalhador 4.0
Higher Education in Foreign Trade -
UNIFCV
Professional Certificate in UX Design -
Digital House
Cultural Exchange Program, Las Cruces-NM in the United States -
Onãte High School