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Customer Relationship Specialist, U.S. Army veteran, known for successful de-escalation, high customer satisfaction, and resolution results. Possesses specialized skills in communication, conflict resolution, and customer service. Works calmly in high-pressure situations, and excels in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Produces highly detailed and efficient reports related to customer and business needs.

Dynamic Customer Retention Specialist with a proven track record at National Debt Relief, excelling in call metrics analysis and solution-oriented strategies. Adept at enhancing customer experiences through exceptional communication and persuasive speaking, driving retention and satisfaction. Committed to continuous improvement and delivering tailored solutions that meet diverse customer needs.

Skilled in supporting human resources functions, excluding payroll and timekeeping. Have experience in managing employee records, assisting with recruitment processes, and enhancing workplace culture. Strengths include strong organizational abilities, effective communication skills, and the capacity to handle confidential information discreetly. Contributed to improving HR workflow processes and employee satisfaction through proactive support and initiative.

To utilize the skills and experience obtained in Communications Management and Customer Service Management in a field I am passionate about. I want my love of the Currituck region to be shared by everyone who lives or visits here.

Brittney Torra

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Customer Retention Specialist

Hospital Team Member

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LPN - Nursing Practice

Legal Associate Administration - Legal

High School Diploma -

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Customer Retention Specialist

Hospital Team Member

LPN - Nursing Practice

Legal Associate Administration - Legal

High School Diploma -

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