Intern
Pontal
11.2022 - 02.2023
Hi, I’m
Bruna Oliveira
Summary
Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Pontal Brazil
Intern
11.2022 - 02.2023
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Ran errands and provided general office support in a professional environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Supermarket Muffato MaxBrazil
Cashier
10.2021 - 10.2022
Job overview
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Upsold additional products and services to customers, increasing revenue.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Checked personal identifications during alcohol and tobacco sales.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
- Maintained current knowledge of store promotions and highlighted sales to customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Helped customers complete purchases, locate items, and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Handled cash with high accuracy and took care to check bills for fraud
Mc Donald'sBrazil
Fast Food Attendant
07.2022 - 10.2022
Job overview
- Responded to all customer inquiries thoroughly and professionally.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained newly hired employees on routine tasks and customer service.
- Made change and returned correct cash and coin to patrons.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Documented customer orders and conveyed special requests to kitchen staff.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Completed milkshakes and ice cream desserts for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
Hotel BrasilBrazil
Receptionist
03.2019 - 12.2020
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Answered phone promptly and directed incoming calls to correct offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Bank Caixa Econômica Federal Brazil
Administrative Assistant
01.2016 - 12.2016
Job overview
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
University of West PaulistaBrazil
Two Years from Systems Development Analysis
06.2024
SenacBrazil
Technical Course from Technology Education
02.2023
University Overview
- Educação continuada em Technology
- Desenvolvimento profissional completo em manutenção e formatação de notebooks.
Skills
- Active Listening
- Self-Motivated
- MS Office
- Flexible and Adaptable
- Maintenance and Repair
- Dependable and Responsible
- Teamwork and Collaboration
- Organization and Time Management
- Operations support
- Administrative tasks
- Social media sites
Languages
English
Elementary (A2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Fast Food Attendant
Mc Donald's
07.2022 - 10.2022
Cashier
Supermarket Muffato Max
10.2021 - 10.2022
Receptionist
Hotel Brasil
03.2019 - 12.2020
Administrative Assistant
Bank Caixa Econômica Federal
01.2016 - 12.2016
University of West Paulista
Two Years from Systems Development Analysis
Senac
Technical Course from Technology Education