Bruno Ribeiro
Santo André, Sao Paulo,SP
Summary
I am a professional with more than 13 years of experience as a specialist in field services, working within Brazil and in different countries and cultures.
One of my greatest characteristics is the ease in absorbing new knowledge, having acquired this over the years with the diversity of equipment models to which I was exposed.
Furthermore, working at TA in Utah is not just a new job, but a lifetime opportunity for me and my family.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Specialist II - LC/MS
Waters Technologies
08.2020 - Current
- Performed onsite installation, maintenance, calibration and Operational Qualification for HPLC (High Performance Liquid Chromatograph), UPLC (Ultra Performance Liquid Chromatograph) and MS systems (Mass Spectrometer).
- Provide equipment and software familiarization training to customers, representatives and colleagues.
- Member of the Waters team implementing CRM Compass (SalesForce) in Brazil "Champions Team".
- Provided expert technical support to clients, ensuring timely resolution of issues and fostering long-term relationships.
- Conducted thorough equipment inspections to identify potential problems, proactively addressing them before they escalated into costly repairs.
- Optimized workflow processes by implementing new technologies and methodologies, resulting in improved productivity for both technicians and clients.
Field Service Engineer II - HPLC and WPS
Merck S/A (MilliporeSigma)
06.2013 - 07.2020
- Performed onsite installation, maintenance, calibration and Operational Qualification for HPLC (High Performance Liquid Chromatograph), WPS (Water Purification System - Milli Q) and Flow Cytometry Systems.
- Provide equipment and software familiarization training to customers, representatives and colleagues.
- Perform field services and training for Brazil and Latin America.
- Responsible for the Bioscience and Chromatography lines of the “Knowledge Multipliers” program
(Technical Reference Person). - Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Field Service Engineer
EASYCROM COMÉRCIO E REPRESENTAÇÕES LTDA,
10.2012 - 05.2013
- Responsible for the maintenance, qualification, repair and calibration of multi-brand equipment for water purification systems, high performance liquid chromatography (HPLC), gas chromatography (GC), tablet dissolvers, tablet disintegrators, friability tests, apparatus for testing tap density and spectrophotometers throughout the national territory.
- Providing training and troubleshooting training for customers.
- Responsible for training teammates.
- Responsible for creating teammates training programs and standard operating procedures (SOP's).
- Member of the ISO 9001 quality system implementation team.
Field Service Technician
CHROMATECH DO BRASIL LTDA
02.2012 - 10.2012
- Responsible for maintenance, operational qualification, repair and calibration of multi-brand equipments for dissolution equipment tablets, tablet disintegrators, friability tests, tap density apparatus and spectrophotometers throughout the national territory.
- Providing training on equipment use and troubleshooting for customers.
- Member of the quality improvement team.
Internship Student
Merck S/A (MilliporeSigma)
06.2010 - 02.2012
- Performed maintenance, repairs and calibrations on pH measuring equipment, conductivity meters, oximeters, air samplers, photometers, colorimeters and spectrophotometers.
- Performed quotations and negotiated values
with customers. - Part of the inventory control team, using SAP.
Volunteer Service Coordinator
The Church Of Jesus Christ Of Latter-day Saints
04.2007 - 04.2009
- Planning and Guidance of 110 volunteers in serving the population.
- Perform efficient monitoring of people’s needs.
- Responsible for effectively responding to requests, problems and special needs of the community.
- Prepare Training, agendas and meeting schedule.
Education
Bachelor's of Information Technology - Technical Support Engineer
BYU Pathway Worldwide
Online College 06.2028
Technical Course - Tooling Technology
SENAI "Ary Torres"
São Paulo, Brasil06.2006
Technical Course - Machining Mechanics
SENAI "Ary Torres"
São Paulo, Brazil06.2005
Skills
- Remote Support
- Network configuration
- Field Operations
- Diagnostic Skills
- Hardware Repair
- Troubleshooting and repair
Certification
- XEVO TQ Family Service (Mass Spectrometer - Waters - Milford) - Feb. 2024
- SMCxPRO Service (MilliporeSigma – Seattle/USA) Nov. 2018
- CellStream Service (Amnis Corporation – Seattle/USA) Out. 2018
- ImageStream and FlowSight (flow cytometry) service (Amnis Corporation – Seattle/USA) Abr. 2017
- High Performance Liquid Chromatograph (UMC – Mogi das Cruzes/SP) Jan. 2017
- HPLC Service for Hitachi instruments and Openlab Software (VWR – Cidade da Guatemala/GUA) Abr. 2016
- Ttablet dissolver Service (Disotax – São Paulo/SP) Mar. 2012
Timeline
Field Service Specialist II - LC/MS
Waters Technologies
08.2020 - Current
Field Service Engineer II - HPLC and WPS
Merck S/A (MilliporeSigma)
06.2013 - 07.2020
Field Service Engineer
EASYCROM COMÉRCIO E REPRESENTAÇÕES LTDA,
10.2012 - 05.2013
Field Service Technician
CHROMATECH DO BRASIL LTDA
02.2012 - 10.2012
Internship Student
Merck S/A (MilliporeSigma)
06.2010 - 02.2012
Volunteer Service Coordinator
The Church Of Jesus Christ Of Latter-day Saints
04.2007 - 04.2009
Bachelor's of Information Technology - Technical Support Engineer
BYU Pathway Worldwide
Technical Course - Tooling Technology
SENAI "Ary Torres"
Technical Course - Machining Mechanics
SENAI "Ary Torres"