Bruno Rocha Lobo
Goiânia, Goias
Summary
- Global Cruise Industry Expert: Extensive international background across 100+ countries, delivering high-standard service in complex maritime environments.
- Technical Implementation: Acting as a practical bridge between corporate and shipboard staff to ensure systems and procedures works for the reality of life at sea.
- Results-Oriented Leadership: Proven ability to manage diverse teams, resolve high-pressure challenges, and build rapid, professional stakeholder rapport.
- Cross-Cultural Agility: Expert at navigating multicultural dynamics and fostering inclusive communication across global borders and demographics.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Destinations Manager
Oceania Cruises / Regent Seven Seas Cruises (NCLH)
2023.02 - 2024.12
- Completed administrative duties for Destination Services, including preparing tour descriptions, booking forms and port guides
- Ensured that quality standards consistently exceed guest’s expectations
- Finalize settlements with tour operators in each port of call
- Implement and maintain guidelines and procedures set forth by the company
- Lead and manage team to consistently superior levels of performance
- Responsible for all debark operations on turnaround days; transfers out for individuals and groups
- Coordinate overland tours for guests onboard and manage post-cruise programs for disembarking guests
- Prepared daily basis reports, end of cruise reports, and maintained tour sales budgeted figures
- Promotion and sales for excursion tours and packages for onboard guests
Key Account Manager
IDNZ – ID Tours, New Zealand
2018.12 - 2020.11
- Main onshore contact for entirety of all assigned ship contracts: planning stages, cruise operation, post-sail
- Liaise with each cruise ship regarding onshore tour descriptions & tour summary forms
- Prepare allotments for each ship, ensuring tours are not oversold or under-resourced
- On-site program operator for each contract including wharf operations, debark operations on turnaround days, and coordinating and dispatching transfers
- Manage post-cruise & post-tour programs for VIPs and other disembarking guests as per onboard Shore Excursion team requests
- Maintain budgets and invoices with cruise companies and suppliers New Zealand wide
- Assist tour managers on board with meeting budgeted sales figures and support their push for tours
- Complete site inspections for creation of new products to be developed for each specific ship and clientele
- Maximizing revenue and minimizing operating expenses without negatively affect the guest experience
Assistant Destinations Manager
Oceania Cruises / Regent Seven Seas Cruises (NCLH)
2017.03 - 2018.12
- Completed administrative duties for Destination Services, including preparing tour descriptions, booking forms and port guides
- Ensured that quality standards consistently exceed guest’s expectations
- Finalize settlements with tour operators in each port of call
- Implement and maintain guidelines and procedures set forth by the company
- Lead and manage team to consistently superior levels of performance
- Responsible for all debark operations on turnaround days; transfers out for individuals and groups
- Coordinate overland tours for guests onboard and manage post-cruise programs for disembarking guests
- Prepared daily basis reports, end of cruise reports, and maintained tour sales budgeted figures
- Promotion and sales for excursion tours and packages for onboard guests
Destinations Staff
Oceania Cruises / Regent Seven Seas Cruises (NCLH)
2015.06 - 2017.03
- Provided guests with six-star service, tour information, port information and excursion bookings
- Escorted tours and ensured the highest standards of the shore excursions program were being met
- Executed follow-up on all guest requests and issues addressed to the Destinations Services Desk
- Promotion and sales for excursion tours and packages for onboard guests
- Tours dispatch and return operations
Assistant Tours Manager
Costa Cruises
2010.04 - 2014.12
- Assist guests maximize their visits to differing ports by promoting, explaining, and offering specific tours and packages before they went ashore
- Employed effective marketing strategies and executed tactical plans to achieve financial targets
- Prepared promotional material such as photos and videos to be displayed on interactive totems and TVs around the ships
- Responsible for debarking operations on turnaround days including transfers for individuals and groups
- Escorted tours to evaluate performance and keep the highest standards of the shore excursions program
- Provided a high level of customer service by executing all follow-up on guests’ requests and issues addressed to the Tours Desk
Tour Operator / Expeditions Leader
Cayman Tours
2006.07 - 2009.03
- Coordinated and managed all details for individuals and groups at the French Amazonian Forest
- Created tour packages and expeditions to help maintain budgeted sales figures
- Managed overall budget, maintained statistical and financial records, created daily basis reports
Education
Tourism & Hospitality
PUC Pontifical Catholic University of Goias
2006-01
Skills
- Data-Driven Decision Making
- Project Management Frameworks
- Financial Management
- Agile Adaptability
- Analytical Thinking
- Team Leadership
Certification
- Rio Ship Manager – STCW Ship Safety & Security Familiarization Course
- National Academy of Leadership & Coaching – Leadership & Personnel Management Coaching
- The Cruise Institute & PCH – Certified Cruise Manager (CCM)
- The Cruise Institute & PCH – Certified Cruise Professional (CCP)
- STAR Center – Crisis Management & Human Behavior Course
- STAR Center – Crowd Management Course
- Marlins – Security Awareness For Cruise Ship Personnel
- Owings Consulting LLC – Basic Public Health Training
- International Driver’s License “AB”
- Certified PADI Open Waters Diver
Additional Information
- Full Name: Bruno Rocha Ferreira Lobo
- Date of Birth: 17/09/1986 (39 yo)
- Nationality: Brazilian
- USA VISA Status: C1D/B1/B2 - Valid
- EU VISA Status: Brazilian Citizen – Visa-exempt for stays up to 90 days within any 180-day window
- Home Airports: Goiania (GYN - local flights only, can connect to GRU for International flights); Brasilia (BSB - International flights)
Languages
Portuguese
English
Italian
French
Spanish
Timeline
Assistant Destinations Manager
Oceania Cruises / Regent Seven Seas Cruises (NCLH)
2023.02 - 2024.12
Key Account Manager
IDNZ – ID Tours, New Zealand
2018.12 - 2020.11
Assistant Destinations Manager
Oceania Cruises / Regent Seven Seas Cruises (NCLH)
2017.03 - 2018.12
Destinations Staff
Oceania Cruises / Regent Seven Seas Cruises (NCLH)
2015.06 - 2017.03
Assistant Tours Manager
Costa Cruises
2010.04 - 2014.12
Tour Operator / Expeditions Leader
Cayman Tours
2006.07 - 2009.03
Tourism & Hospitality
PUC Pontifical Catholic University of Goias