Bryan Tomas
Lima
Summary
Guest Relations Representative with proven expertise in delivering exceptional customer service and satisfaction. Experienced in managing inquiries, resolving complaints, and building strong customer relationships to enhance loyalty. Strong communication and problem-solving skills, with a solid understanding of hospitality industry trends. Recognized for improving guest experiences through prompt and accurate responses, leading to increased customer retention rates.
Overview
2
2
years of professional experience
Work History
Guest Relations Intern
Miraflores Park a Belmond Hotel
Lima
11.2023 - 06.2024
- Provided high-end guest service in luxury environment, resolving complex inquiries with precision.
- Implemented process improvements that enhanced operational efficiency.
- Collaborated across departments to manage VIP requests and address service recovery cases.
Guest Relations Representative
Hotel Iberostar Selection Miraflores
Lima
07.2023 - 10.2023
- Coordinated personalized guest experiences and VIP events, ensuring satisfaction and loyalty.
- Led front desk training sessions on service excellence and communication standards.
- Acted as liaison across departments to ensure seamless operations and elevated guest experience.
Lobby Ambassador
Hotel Iberostar Selection Miraflores
Lima
06.2022 - 06.2023
- Created warm and professional welcome as primary point of contact for guests.
- Resolved guest complaints, delivering tailored solutions to enhance satisfaction.
- Trained new team members on brand standards and hospitality best practices.
Education
Bachelor of Arts - Hospitality Management
UNIVERSIDAD SAN IGNACIO DE LOYOLA
Peru12-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Customer relationship management
- Complaint handling
- Guest satisfaction
- Activity planning
Philosophy Of Life
Imagination is everything, is the preview of life coming attractions.
Affiliations
- Volunteering Coordinator
- Club Director
Accomplishments
- Best Coordination Team Member
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Italian
Beginner (A1)
A1
References
References available upon request.
Timeline
Guest Relations Intern
Miraflores Park a Belmond Hotel
11.2023 - 06.2024
Guest Relations Representative
Hotel Iberostar Selection Miraflores
07.2023 - 10.2023
Lobby Ambassador
Hotel Iberostar Selection Miraflores
06.2022 - 06.2023
Bachelor of Arts - Hospitality Management
UNIVERSIDAD SAN IGNACIO DE LOYOLA
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