CAIO CASTRO
Bento Gonçalves
Summary
Experienced with wine selection, pairing, and service. Utilizes deep knowledge of viticulture and enology to enhance guest experiences. Track record of building strong relationships with suppliers and guests, ensuring high satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Commercial Sommelier
Amitié Wines
09.2024 - Current
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
Wine Specialist
Salton Winery
08.2021 - 08.2024
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Set up wine tastings to bring in business and promote special offerings.
- Stayed current on industry trends, attending trade shows and tasting events to continually expand product knowledge and expertise.
- Increased sales revenue by conducting engaging in-store wine tastings and educational events for customers.
Wine Attendant
Empório do Zeca
10.2020 - 06.2021
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Greeted customers and offered them assistance.
Education
Internacional Certification - Professional Sommelier
Brazilian Sommelier Association / ASI
Bento Gonçalves, Rio Grande Do Sul, Brazil02.2024
Postgraduate - Viticulture And Oenology
UNYLEYA
Brasília, Federal District, Brazil07.2023
Graduation - Gastronomy
FACID WYDEN
Teresina, Piaui, Brazil08.2019
Skills
- Wine Tasting Expertise
- Wine Service Management
- Cellar Management
- Supplier Relationship Management
- Wine Tasting Events
- Staff Training and Development
- Sensory evaluation
Languages
English
Upper intermediate (B2)
Espanhol
Intermediate (B1)
Volunteer
Assistance in climate catastrophes in southern Brazil in May 2024
Timeline
Commercial Sommelier
Amitié Wines
09.2024 - Current
Wine Specialist
Salton Winery
08.2021 - 08.2024
Wine Attendant
Empório do Zeca
10.2020 - 06.2021
Internacional Certification - Professional Sommelier
Brazilian Sommelier Association / ASI
Postgraduate - Viticulture And Oenology
UNYLEYA
Graduation - Gastronomy
FACID WYDEN
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