Camila Dias
Loveland,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Costumer Service Rep /Insurance Producer
Farmers Insurance Company
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Partnership Manager
Qoculos Goiania
11.2019 - Current
- Strengthened partnerships by identifying and addressing client needs, ensuring alignment with company objectives.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Increased partner satisfaction by delivering exceptional support, addressing concerns promptly and effectively.
- Managed a diverse portfolio of partners, consistently exceeding revenue targets through strategic planning and execution.
Customer Service Representative
State Farm
04.2022 - 05.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Marketing Manager
DI RACA JEANS RETAIL
08.2017 - 07.2019
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Education
Bachelor - General Technology Information
Universidade Federal De Goias
Goiania06.2015
High School Diploma -
Colegio Decisao
Goiania12.2010
Skills
- Credit Card Payment Processing
- Sales Expertise
- Staff Training
- Business Development Understanding
- Microsoft Excel
- Active Listening
- Microsoft Word
- Microsoft PowerPoint
- Retail Sales Customer Service
- Problem-Solving Ability
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Costumer Service Rep /Insurance Producer
Farmers Insurance Company
05.2023 - Current
Customer Service Representative
State Farm
04.2022 - 05.2023
Partnership Manager
Qoculos Goiania
11.2019 - Current
Marketing Manager
DI RACA JEANS RETAIL
08.2017 - 07.2019
Bachelor - General Technology Information
Universidade Federal De Goias
High School Diploma -
Colegio Decisao
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