Camila Maggie Oliveira
Sao Paulo, Brazil,Sao Paulo
Summary
Financial Service Associate with a background in sales and an understanding of how to build client loyalty. Dependable professional with dynamic communication skills. Proven success in streamlining processes for optimized support.
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
Service-oriented Customer Support Representative with 4+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
7
7
years of professional experience
Work History
Au Pair
AuPairCare Live-In Childcare
Rockville, MD, United States of America, MD
09.2019 - 03.2021
- Enhanced family's daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Improved children's language skills through engaging conversations and interactive language games.
- Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
- Assisted in improving children's academic performance by providing tutoring and homework support.
- Stimulating problem-solving capabilities, creativity, and ability to better connect with colleagues and customers from various national and cultural backgrounds.
Foreign Exchange Consultant
Travelex Bank
09.2017 - 08.2019
- Sale and purchase of foreign currencies.
- International Banking Transactions.
- Enhanced customer satisfaction by providing expert advice on suitable foreign exchange products and services.
- Increased revenue by identifying client needs and offering tailored currency solutions.
- Boosted client retention rates with excellent communication skills and in-depth market knowledge.
- Developed strong relationships with clients, ensuring repeat business and referrals.
Back Office Assistant
Serasa Experian
04.2016 - 07.2017
- Documentation analysis for the Digital Certificate.
- Identifying fraud.
- Maintaining efficiency and effectiveness to achieve daily goals.
- Greater department efficiency by simplifying filing and organization systems.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
Customer Support Representative
Teleperformance
01.2014 - 03.2016
- Offering products and services according to the customer's profile and needs.
- Negotiating monthly fees and invoices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Boosted customer retention rates by building strong rapport and delivering exceptional service.
Education
Associate of Science - Business Administration
Washington University of Science And Technology
Alexandria, VA10.2025
No Degree - Business Analyst
PeopleNTech
Alexandria02.2024
No Degree - Marketing Technician
ETEC Martin Luther King
Sao Paulo, Brazil12.2013
Skills
- Cultural Immersion
- Adaptability
- Time management
- Problem-solving abilities
- Conflict resolution
- Multitasking
- Client Relations
- Marketing Strategies
- Emotional intelligence
- Analytical Thinking
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Au Pair
AuPairCare Live-In Childcare
09.2019 - 03.2021
Foreign Exchange Consultant
Travelex Bank
09.2017 - 08.2019
Back Office Assistant
Serasa Experian
04.2016 - 07.2017
Customer Support Representative
Teleperformance
01.2014 - 03.2016
Associate of Science - Business Administration
Washington University of Science And Technology
No Degree - Business Analyst
PeopleNTech
No Degree - Marketing Technician
ETEC Martin Luther King
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