CARL TOUSSAINT

• Coordinated housing placements for clients, ensuring timely and suitable accommodations.
• Developed and maintained relationships with local housing providers to enhance resource availability.
• Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
• Conducted home and apartment inspections to identify safety issues and needed repairs.
• Assisted clients with obtaining housing, employment and support resources.
• Conducted assessments of client needs to tailor housing solutions effectively.

• Coordinated client assessments to determine service needs and appropriate interventions.
• Provided crisis intervention support, guiding clients through difficult situations with empathy and professionalism.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Supervised daily operations, ensuring adherence to safety and compliance standards.
• Led and trained team members in effective service delivery and conflict resolution techniques.
• Coordinated scheduling and staffing to optimize workflow and meet service demands.
• Evaluated performance metrics to identify areas for process improvement and operational efficiency.

Case Manager

• Conducted comprehensive evaluations to identify client needs and goals.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.