Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Carla Andrade Silva

Carla Andrade Silva

São Paulo

Summary

I'm very empathetic, methodical, and passionate about learning new cultures and languages, with 5 years of experience in customer service as a waitress and sales assistant working with communication and serving people, always looking forward to give excellent and inclusive service.

Overview

5
5
years of professional experience

Work History

Sales Assistant

CACAU SHOW CHOCOLATE STORE
05.2024 - Current
  • Assist customers in selecting chocolates and gift items, offering personalized recommendations.
  • Work in a high-pressure environment, adapting quickly to changing customer needs and maintaining a calm demeanor under pressure.
  • Update product displays regularly, keeping the store appearance fresh and appealing.

Waitress / Customer Service

CASA DE DOCES JARDIM ELBA COFFEE SHOP
11.2020 - 11.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Sales Assistant

OLIVEIRA MODAS CLOTHING STORE
02.2020 - 11.2020
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

FLIGHT ATTENDANT COURSE -

To Fly- Civil Aviation School
01.2024

BRAZILIAN SIGN LANGUAGE -

Libraspro Idioma
10.2022

HIGH SCHOOL -

E.E Prof Esther Medina School
12.2019

Skills

  • Team player
  • Adaptability
  • Ease in communicating with the customer
  • Mediating conflicts

Languages

Portuguese
English

Additional Information

Gap Period: November 2023 to May 2024

Dedicated to completing a flight attendant course and improving English fluency.

Timeline

Sales Assistant

CACAU SHOW CHOCOLATE STORE
05.2024 - Current

Waitress / Customer Service

CASA DE DOCES JARDIM ELBA COFFEE SHOP
11.2020 - 11.2023

Sales Assistant

OLIVEIRA MODAS CLOTHING STORE
02.2020 - 11.2020

BRAZILIAN SIGN LANGUAGE -

Libraspro Idioma

HIGH SCHOOL -

E.E Prof Esther Medina School

FLIGHT ATTENDANT COURSE -

To Fly- Civil Aviation School

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Carla Andrade Silva