Carla Solowicz Cortes Gargiulo
Sault Sainte Marie
Summary
Goal-oriented manager with distinguished experience Hospitality, Events and Pet industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Commercial Manager
Lápis de Noiva – Marriage Advisory
09.2021 - 03.2023
- Coordination of Commercial Proposals; Commercial Presentations; Meeting Sales - Follow Up/Tracking; Contract management; B2B Strategies; Product Strategies; Elaboration of Spreadsheets; Supervision of the sales team; Conduct regular conference calls with owners to report and review business results, drive sales and create a team-oriented environment through customer service and provide them a regular feedback; Motivate the team to meet sales objectives by mentoring and operational training; New talents selection and recruiting.
Restaurant Manager
Madero Group – Food And Beverage
12.2020 - 04.2021
- Activities: Staff, financial and administrative management of the unit; management reports to headquarters, control of operational documents, contract management, negotiation with suppliers; stock control and inventory counts.
Reservation Agent
Hotel Ibis Sao Paulo Barra Funda – Hospitality
06.2016 - 09.2019
- Supervision of reservations through direct and indirect channels; conference and releases of deposits; availability control on the Booking, Expedia and Omnibees portals; Reviewing shift logs/daily memo books and document pertinent information in logbooks; tariff fluctuation; assistance to the unit's Revenue Manager in the analysis of sales indicators and pricing strategies; Upsell when appropriate; quality management in customer experience; cash flow; recruitment and loyalty card scoring; No Show control; training for new employees; check in and check out procedures. Coordinating with Housekeeping to track readiness of rooms for check-in; Resolving customer complaints and/or where the manager requires assistance.
Administrative Assistant
Residencial Casa da Vovó – Retirement Clinic
07.2014 - 12.2015
- Online and face-to-face customer service; assembly of control worksheets; scheduling meetings; bills to pay and receive; issuance of electronic invoice; Review communication memos, emails and distributes information to the departments as required and ensure they are acted upon.
Saleswoman
Pet Shop Filhotes & Alegria – Pet Industry
04.2010 - 05.2011
- Sale of products and animals; inventory control and replenishment; cash flow; purchase orders; feeding, cleaning of enclosures and nurseries; Answer/Respond to customer questions and concerns; Purchases process, returns, and exchanges.
Education
Post-graduate - Negotiation and Sales
UNINOVE - Universidade Nove De Julho
São Paulo - SP / Brazil04.2021
Post-secondary - Hospitality
HOTEC - Faculdade De Tecnologia Em Hotelaria
São Paulo-SP / Brazil04.2019
Skills
- Proficiency with Word, Excel and Power Point software programs
- Product Line Management
- Team Training
- Contract Terms Negotiation
- Customer Engagement Strategies
- Lead Identification and Generation
- Client Base Retention
- Customer Relationship Management
- Sales Strategies
- Report Generation
- Key Performance Indicators (KPI)
- Price Schedules
Certification
Customer Relationship Management – Udemy| Jun-2020
Course: Marketing Aspects in Price Management – FGV| May-2019
Course: Revenue Management Expert – HSMAI Brazil | Apr – 2019
Languages
Portuguese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Beginner (A1)
Spanish
Elementary (A2)
Timeline
Commercial Manager
Lápis de Noiva – Marriage Advisory
09.2021 - 03.2023
Restaurant Manager
Madero Group – Food And Beverage
12.2020 - 04.2021
Reservation Agent
Hotel Ibis Sao Paulo Barra Funda – Hospitality
06.2016 - 09.2019
Administrative Assistant
Residencial Casa da Vovó – Retirement Clinic
07.2014 - 12.2015
Saleswoman
Pet Shop Filhotes & Alegria – Pet Industry
04.2010 - 05.2011
Post-graduate - Negotiation and Sales
UNINOVE - Universidade Nove De Julho
Post-secondary - Hospitality
HOTEC - Faculdade De Tecnologia Em Hotelaria
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