Summary
Overview
Work History
Education
Skills
Websites
Certification
Medium
Languages
Timeline
Generic

Carlos Alberto Costa Filho

Recife

Summary

An experienced Business Architect with a strong foundation in cloud computing and project management. Expertise in Jira Administration, with multiple certifications in AWS, GCP, and Azure. Skilled in service delivery, cloud operations, and technical support, with proficiency in English and intermediate Spanish.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Business Architect

Valcann | An EPI-USE company
07.2023 - Current
  • Developed business architecture frameworks and led cross-functional teams for strategic initiatives.
  • Collaborate with stakeholders to develop a comprehensive understanding of business strategies and objectives.
  • Translate strategic initiatives into actionable business architecture frameworks.
  • Evaluate and redesign business processes to enhance efficiency and effectiveness.
  • Facilitate alignment between technology solutions and business needs;
  • Analyze and model business domains, documenting processes and systems;
  • Lead cross-functional teams to drive change and innovation;
  • Monitor industry trends to recommend improvements and guide decision-making;
  • Serve as liaison between executive leadership and operational teams, ensuring strategic goals are woven into the fabric of daily operations.

Service Delivery Manager

Valcann | An EPI-USE company
06.2022 - 07.2023
  • Manage and oversee the end-to-end service delivery process to meet customer expectations and business goals.
  • Build and maintain strong customer relationships, acting as the main point of contact for service management issues.
  • Coordinate with cross-functional teams to ensure seamless service delivery and prompt resolution of customer issues.
  • Develop and implement service delivery processes and frameworks to enhance efficiency and quality of service.
  • Monitor performance metrics to ensure service standards are being met, and implement continuous improvement strategies.
  • Lead, mentor, and develop the service delivery team to achieve performance targets.
  • Conduct regular reviews and audits to ensure compliance with industry standards and regulations.
  • Manage service delivery projects, budgets, and timelines to ensure operational excellence.

CloudOps Engineer

Valcann | An EPI-USE company
03.2021 - 06.2022
  • Design, implement, and manage cloud environments focusing on high availability, fault tolerance, and auto-scaling in AWS and Azure platforms.
  • Ensure reliable infrastructure and backend systems through regular maintenance, updates, and performance tuning.
  • Collaborate with development teams to deploy and manage CI/CD pipelines.
  • Monitor cloud resources, implement automation solutions, and respond to system alerts.
  • Lead incident response and troubleshooting efforts, providing swift resolutions to infrastructure issues.
  • Develop and maintain operational documentation and specifications on system builds and standard operating procedures.
  • Stay current with industry trends, making recommendations as needed to help the company excel in its cloud operations.

Technical Support Analyst

Valcann | An EPI-USE company
11.2020 - 02.2021
  • Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
  • Resolve network issues, configure operating systems, and support remote users.
  • Provide detailed technical support to clients via email, phone, or other remote methods.
  • Assist in system upgrades, documentation, and maintaining the knowledge base.
  • Monitor and maintain computer systems and networks to improve overall performance.
  • Report significant and recurring issues to the development team.
  • Work within a team to manage workload and provide effective support.

Education

Especialização Em Arquitetura E Projetos De Cloud Computing - Technology Education

Estácio
Recife, Pernambuco, Brazil
02.2023

Bachelor of Science - Computer Engineering

Centro Universitário Internacional UNINTER
Curitiba, Parana, Brazil
12.2021

Associate of Science - Technology Education

UNIFG
Jaboatao Dos Guararapes, Pernambuco, Brazil
05.2016

Certificate ELS Level 5B Intermediate in English Language and Literature -

Saint George International College
Toronto, Canada
07.2018

Bachelor's degree, Distance Learning in English -

EF Executive Language Institute
São Paulo
01.2018

Skills

  • Technical Account Management
  • Business Architecture
  • Cloud Computing
  • Continuous Integration
  • Solution Architecture
  • Jira Administration
  • Adaptability
  • Business Case Development
  • Process Improvement
  • Cross-functional Team Leadership
  • Technical Documentation
  • FinOps

Certification

  • AWS
  • GCP
  • Azure
  • Jira Administrator
  • ITIL Foundation Certificate in IT Service Management
  • Scrum Foundation Professional Certificate

Medium

medium.com/@carlosalberto_costafilho

Languages

English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)

Timeline

Business Architect

Valcann | An EPI-USE company
07.2023 - Current

Service Delivery Manager

Valcann | An EPI-USE company
06.2022 - 07.2023

CloudOps Engineer

Valcann | An EPI-USE company
03.2021 - 06.2022

Technical Support Analyst

Valcann | An EPI-USE company
11.2020 - 02.2021

Especialização Em Arquitetura E Projetos De Cloud Computing - Technology Education

Estácio

Bachelor of Science - Computer Engineering

Centro Universitário Internacional UNINTER

Associate of Science - Technology Education

UNIFG

Certificate ELS Level 5B Intermediate in English Language and Literature -

Saint George International College

Bachelor's degree, Distance Learning in English -

EF Executive Language Institute

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Carlos Alberto Costa Filho