Summary
Overview
Work History
Education
Skills
Accomplishments
Longtermgoal
Leadership Experience
Timeline
Generic

Carlos Eduardo Bodini Ribeiro

Porto Alegre

Summary

Seasoned DevOps Team Lead with a proven track record at Dell Computadores do Brasil, enhancing team performance and project delivery through expert mentorship and efficient resource management. Skilled in Windows Server and talent management, I excel in fostering collaboration and driving technical solutions, achieving a significant improvement in incident resolution efficiency.

Overview

10
10
years of professional experience

Work History

DevOps Team Lead

08.2022 - Current
  • Leading and mentoring a team of DevOps engineers to ensure efficient and effective delivery of software projects
  • Collaborating with development and IT teams to identify and resolve technical issues, and implementing solutions to prevent future occurrences
  • Setting clear goals, priorities, and deadlines, and ensuring team members understand their roles and responsibilities
  • Coaching, mentoring, and developing team members to improve skills and performance
  • Identifying and addressing team and individual performance issues, and implementing corrective actions as needed
  • Communicating with stakeholders, including team members, project managers, and customers, to ensure effective collaboration and coordination
  • Managing and allocating resources, including budget, personnel, and equipment, to achieve team goals
  • Ensuring team members have the necessary training, tools, and resources to perform their jobs effectively
  • Monitoring and reporting team performance, and making adjustments as needed to improve outcomes
  • Fostering a positive and inclusive team culture, promoting collaboration, and recognizing and rewarding team members’ achievements

Cloud Support Engineer 2

Ecore
01.2020 - 01.2022
  • Performed triage, root cause analysis, debugging, and troubleshooting across Jira Products
  • Responded to customer queries in a timely and accurate manner via customer service portal, video-call, or chat
  • Identified customer needs and helped end-users with the product correctly
  • Followed up with customers to ensure their technical issues were resolved and all doubts were satisfactorily answered
  • Tested and improved new products in the Beta phase to ensure correct delivery to customers

Software Engineer

Dell Computadores do Brasil
01.2018 - 01.2020
  • Provided support for the test environment, focusing on Windows server side
  • Worked alongside development teams to achieve satisfactory performance levels for internal applications before deployment to production
  • Provided support for multiple L1 teams regarding incident troubleshooting for internal applications and server-side issues

Application Support Specialist

Dell Computadores do Brasil
01.2017 - 01.2018
  • Worked on issues related to Windows Server 2008
  • Collaborated with various IT teams to solve IT-related problems
  • Assisted users of internal tools to assess impacts, needs, and provide resolutions
  • Reviewed and created documents for production problems, and tracked individual metrics, charts, and objectives

Application Support Intern

Dell Computadores do Brasil
01.2015 - 01.2017
  • Worked on issues related to Windows Server 2008
  • Collaborated with various IT teams to solve IT-related problems
  • Assisted users of internal tools to assess impacts, needs, and provide resolutions

Education

Analise e Desenvolvimento de Sistemas -

Universidade do Vale do Rio dos Sinos
01.2020

Skills

  • APIs
  • Splunk
  • PowerShell
  • Windows Server
  • SQL
  • Incident Resolution Expertise
  • Test Automation
  • Log Analytics
  • Web Application Development
  • Recruitment and selection
  • Talent management
  • Resolution team engagement
  • Incident priority assessment

Accomplishments

  • Dashboards Creation in Splunk: Created dashboards in Splunk to facilitate day-to-day tasks in support teams, leading to better and easier troubleshooting investigations.
  • Implementation of Elastic Stack: Led and implemented the end-to-end creation of an environment for the Elastic Stack monitoring tool, and instrumented target applications to have their logs and performance monitored.
  • Creation of Automated Test Scripts: Created automated test scripts in Catchpoint to monitor dell.com website performance during the Black Friday season.
  • Beta Test of a New Jira Product: Participated in a beta test for a new Jira product, learning the product, documenting its functionalities, and helping customers understand how to use the product. Worked with the development team to document, investigate, and report bugs found in the product.

Longtermgoal

My long-term goal is to become a people manager, where I can leverage my leadership skills to mentor and develop team members, foster a positive and inclusive team culture, and drive the successful delivery of projects.

Leadership Experience

As a DevOps Team Lead, I have successfully led and mentored a team of DevOps engineers, ensuring efficient and effective delivery of software projects. I collaborate with development and IT teams to resolve technical issues and implement preventive solutions. I set clear goals and priorities, coach and develop team members, and manage resources to achieve team objectives. I foster a positive and inclusive team culture, promote collaboration, and recognize team achievements.

Timeline

DevOps Team Lead

08.2022 - Current

Cloud Support Engineer 2

Ecore
01.2020 - 01.2022

Software Engineer

Dell Computadores do Brasil
01.2018 - 01.2020

Application Support Specialist

Dell Computadores do Brasil
01.2017 - 01.2018

Application Support Intern

Dell Computadores do Brasil
01.2015 - 01.2017

Analise e Desenvolvimento de Sistemas -

Universidade do Vale do Rio dos Sinos
Carlos Eduardo Bodini Ribeiro