Carmen Rapucci
Mims
Summary
Dedicated professional with history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Work well in a team as well as self-directed with proven ability to work independently. Successful at managing multiple priorities with a positive attitude. High proficiency creating reports, communicating using Outlook and capability to adapt to new technology and computer applications quickly. Sharp and energetic personality, successful at troubleshooting and handling customer issues quickly. Multilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Development Manager
AmaWaterways
01.2023 - Current
- Reached out to assigned accounts via telephone, email, and in-person inquiries; have developed strong relationships with key decision-makers and travel advisors within customer's organization to promote growth and retention throughout my assigned territory.
- Initiated activities to motivate travel advisors to sell AmaWaterways.
- Maintained a regular call schedule, with daily customer contact and managed the assigned territory to enhance sales and profitability of the company.
- Generated new business from retail agencies, travel advisors, wholesalers, and others, originating FIT, Group, Charter with marketing initiatives and strategic plans; also delivered timely customer service to all product inquiries, collateral and co-op requests.
- Oversaw all sales of company products through face-to-face contact, regular online correspondence, webinars/seminars, product presentations and trade shows in various states.
- Market new programs and promotions, instructed customers on industry or company changes and provided training of new products.
- Provided management with field knowledge and examples of competitive programs, services, sales techniques and products to enhance company offerings.
- Exceeded established revenue goals by exhibiting strong negotiation skills, closing long-term agreements with new clients.
- Translation of marketing collateral to Portuguese for the Latin America team to promote brand to Brazilian market.
- Escorted and hosted travel agents to Seminar on the River, onboard the company´s award winner cruise ships.
Field Travel Agent
ACG - Auto Club Group
05.2022 - Current
- Researched and identified opportunities for account growth, account penetration and market expansion
- Established long-term relationships with key decision-makers within suppliers and partners' organizations as well as customers to promote growth and retention
- Negotiated and closed long-term agreements with new clients in assigned territory
- Represent company and promote partners' products at conferences and trade association meetings, increasing branch revenue by 230%
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Responded to clients' questions, issues and complaints in timely fashion and implemented appropriate solutions, generating stellar customer surveys
- Trained new team members by relaying information on company procedures and successful travel sales techniques.
Licensed Insurance Agent
AAA Auto Club South
02.2021 - 05.2022
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Calculated quotes and educated potential clients on insurance options
- Promoted AAA products and services using upselling and other sales strategies
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Participation at sales events promoting brand, increasing business by 70%; on path for sales excellence at 1st year at new position
International Travel Consultant
AAA Auto Club South
12.2013 - 02.2021
- Specialized in luxury and elaborated itineraries, planning memorable and exquisite vacations for high-level clients and business executives
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences
- Maintained operational logistics for both international and domestic travel accommodations for customers, arranging air, accommodation and land transportation
- Built constructive communication with network of providers, to simplify and streamline operations, enhancing client experience and satisfaction
- Keynote speaker for cruise and tour showcases, engaging customers and generating exceptional sales results, increased branch revenue by 200% within 6 months
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Helped senior management to make effective decisions based on current and accurate reporting
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
International Travel Consultant
AAA Texas
10.2011 - 12.2013
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction
- Displayed travel brochures and other promotional materials strategically to foster brand awareness
- Improved workplace productivity 60% by effectively coordinating appointment schedules and delivering excellent customer service
- Communicated with vendors and clients of many ethnicities, both domestic and internationally using email, phone and face-to-face interactions
- Planned travel experiences celebrating different occasions for couples, individuals, affinity groups, executives and special needs clients
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Group Coordinator
Sand & C Travel
03.2005 - 06.2011
- Logistics for business executive, senior and affinity groups
- Coordinated groups over 2000 passengers/year
- Assistance and problem resolution, responsible for document compliance, dining lists, onboard activities schedule, embarkation/disembarkation process and on-ground transportation
- Budget adjustment and management; invoices preparation and/or updates; financial summary preparation; company's payment handling
- Marketing material elaboration, document translations and event sites evaluations
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Composed transmittals, memorandums and correspondence for management.
Education
High School Diploma -
Colegio Objetivo Campinas Campinas
Skills
- Strong Verbal and Written Communication
- Time Management
- Critical Thinking
- Detail-Oriented
- Active Listening
Languages
Spanish
Professional Working
C2
Portuguese
Proficient
C2
English
Native or Bilingual
Additional Information
- Podcast about new product "Rio Magdalena, Colombia" with GOTravel - May 2023
- ASTA Central PA Symposium - Mechanicsburg, PA - Oct 2023
- ACG Travel Expo and Consumer Presentation - Louisville, KY - Sep 2023
- AAA Travel Expo & Presentation - Santa Fe, NM - Sep 2023
- Creating Magic Vacations Travel Expo at Disney´s Yatch Club Resort Convention Center - Jan 2023
- AmaWaterways Sales Summit - Jan 2023
- ACG Virtual Travel Show - North FL Top Sales Producer - Nov 2022
- Medallia Travel Scores - North FL Customer Satisfaction Award - Aug, Sep, Oct 2022
- On the Spot - Above and Beyond Performance Awards - 2016 to 2022
- AAA Sales Excellence - Premier Performer - 2015, 2017, 2018 and 2019
- Rocky Mountaineer - Top Producer 2018
- Trafalgar Tours - Top Agent Award - 2017, 2018
- AAA Bravo Sales Performance Recognition - 2014
- AAA Five Diamond Certificate of Performance - 2011, 2012
Certification
- Princess Cruises Academy
- AMA Waterways Certified Advisor
- Switzerland Travel Expert
- Disney Specialist
- Marriott Certified Agent
- Regent Seven Seas - Luxury Cruise Expert
- Cunard Academy - Commodore Certificate
- TAUCK Tours Certified Agent
- SPG Starwood - Loyalty & Awareness Program
- Vancouver Destination Specialist
- Anchorage Wild Expert Certificate
- Hawaii Destination Specialist
- General Lines - Licensed Insurance Agent
- Life & Annuities - Licensed Insurance Agent
Publications
- AAA Traveler Magazine - Oct/Nov 2022 - Travel Advisor's Top Destinations - Switzerland & Christmas Markets
- Podcast about Magdalena River, Colombia with GOTravel, Orlando FL - May 2023 - UTube
- New product Colombia and the Magdalena River Webinar - June 2023 - Facebook
- Exploring River Cruises & Sales Tips Webinar - Zoom - July 2023
Timeline
Business Development Manager
AmaWaterways
01.2023 - Current
Field Travel Agent
ACG - Auto Club Group
05.2022 - Current
Licensed Insurance Agent
AAA Auto Club South
02.2021 - 05.2022
International Travel Consultant
AAA Auto Club South
12.2013 - 02.2021
International Travel Consultant
AAA Texas
10.2011 - 12.2013
Group Coordinator
Sand & C Travel
03.2005 - 06.2011
High School Diploma -
Colegio Objetivo Campinas Campinas
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