Carolina Garcia Tavares
Porto Alegre, Rio Grande Do Sul
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Santander Bank
12.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Learned duties for various positions and provided backup at key times.
- Clients supports in best class services on cash management products.
Customer Support Specialist
SICOOB
11.2020 - 11.2021
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
Education
High School Diploma -
E.E.E.M.PATRULHENSE
Santo Antonio Da Patrulha01.2014
Skills
- Easily adaptable to changing scenarios, exercising teamwork and establishing productive interactions colleagues
- Customer complaint resolution
- Ability to navigate through diverse cultures
- Customer service orientation with best class services
- Agile learner, self-achiever driven by performance
- Manage to offer personalized services to each costumer, understanding their needs
Timeline
Customer Service Manager
Santander Bank
12.2021 - Current
Customer Support Specialist
SICOOB
11.2020 - 11.2021
High School Diploma -
E.E.E.M.PATRULHENSE
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