Caroline Perez
Araraquara, Sao Paulo-
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
In addition, has work experience in the USA, as an Au Pair for two years, a work-study exchange program ,where have learned a lot about American work culture and especially about the value of an excellent service.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Ibis Hotel
2022.10 - 2024.04
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Housekeeper
Ibis Hotel
2020.08 - 2022.09
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down room furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Changed bed linens and collected soiled linens for cleaning.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Education
Technical Course - Front Desk And Reception Hospitality Training
Uniara
Araraquara, Sao Paulo, Brazil01.2024
Technical Course - Hospitality Administration And Management
Senac
Araraquara, Sao Paulo, Brazil03.2022
Technical Course - Customer Service Management
Senac
Araraquara, Sao Paulo, Brazil03.2021
Skills
- Multilingual Proficiency
- Professional Appearance
- Teamwork and Collaboration
- Problem-solving skills
- Customer Service
- Administrative Skills
- Cleaning and organizing abilities
- Vacuuming
- Cleaning techniques
- Bathroom cleaning
- Folding clean laundry
- Bed making proficiency
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Front Desk Receptionist
Ibis Hotel
2022.10 - 2024.04
Housekeeper
Ibis Hotel
2020.08 - 2022.09
Technical Course - Front Desk And Reception Hospitality Training
Uniara
Technical Course - Hospitality Administration And Management
Senac
Technical Course - Customer Service Management
Senac
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