Casper Holm

• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Organized and dialed in all our operational aspects, from tracking our audience and where they are at in their buyers journey, to deriving data from our webinars and newsletters to pin down the best strategic approaches.

- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone setting 3 revenue records in the process.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.

• Sailed shipping routes covering the entire world and complied with all rules in each location. Never had accidents, infringements or detentions.
• Safely executed solo watchkeeping duties, including monitoring of advanced electronical and manual equipment including troubleshooting and reporting on same.
• Continually evaluated vessel performance, environmental and weather conditions to execute possible route changes if deemed optimal.
• Planned routes, speeds and reporting measures to provide fastest, safest and smoothest routes for on-time arrivals and while making safety and security a priority for both vessel, crew and cargo.
• Trained and educated crew onboard for compliance related purposes, topics including, but not limited to pollution prevention, safety and security.
• Involved in stock management, logistics, service orders and budget management to ensure full compliance while optimizing profits.

• Led team in operations during extremely hot and cold conditions while wearing required PPE and safely performed while exposed to fuel, solvents, fumes and smoke.
• Performed requirements of emergency station bill for both drills and actual fire, flooding and man-overboard emergencies.
• Wrote instructions thoroughly and clearly to capture technical information required for ship care and staff safety.
• Explained complex and technical maritime issues to people with little or no seafaring background.
• Directed crew members in day-to-day maintenance and repair of vessel equipment.
• Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
• Solely responsible for ensuring compliance and maintenance on all safety equipment from fire fighting to man-over-board and lifeboat and -jackets.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Served high customer volumes during special events, nights and weekends.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Recruited and trained new bartenders and barbacks to help maintain talented team.