Summary
Work History
Education
Skills
Languages
Certification
Hobbies and Interests
Personal Information
Accomplishments
Work Availability
Work Preference
Timeline
AssistantManager
Casper Holm

Casper Holm

São Paulo

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Thrives under pressure and excels at adapting to new situations and challenges while adhering to standard operating procedures and maintaining clear communication. Background in marketing, communication, and economics, complemented by a degree in Maritime Logistics and Management, before venturing into Sales. Possesses a versatile and flexible skill set that can contribute effectively across various levels and topics. Served for 10 years with a renowned brand in international trade, receiving multiple recommendations for promotion. Now seeking new opportunities ashore after establishing personal stability.


Work History

Head of Operations

Rachel Talks Money
10.2024 - Current
  • - Collaborating with the CEO to define and implement the company’s strategic vision, ensuring operational strategies align with overall business goals. Translating high-level business goals into actionable operational plans.

    - Oversee the day-to-day operations of the business, ensuring all departments (sales, customer service, marketing, and administration) function efficiently and are fully aligned with sales goals. Providing guidance, and support to department heads to meet or exceed performance targets.

    - Working closely with the sales team to optimize lead generation, sales conversion processes, and pipeline management. Ensure that sales efforts are supported by efficient systems, tools, and processes, enabling the team to focus on closing deals and meeting targets.

    - Continuously analyzing business processes across all functions to identify inefficiencies, bottlenecks, and opportunities for automation or streamlining. Implement best practices to improve operational workflows, productivity, and service delivery.

    - Working with sales and marketing teams to ensure alignment between sales strategies and marketing initiatives. Help ensure smooth communication and collaboration between departments to increase lead generation, conversion rates, and revenue growth.

    - Ensuring that the business is leveraging the right tools, technologies, and systems to support operations. Oversee the selection, implementation, and optimization of CRM, project management, and other sales-enabling software to improve productivity and performance.

    - Oversee customer service and support functions, ensuring that customer satisfaction is consistently high. Implement feedback systems to gather insights from customers and continually improve products, services, and processes.

    - Establishing/tracking KPIs to monitor operational performance and the success of sales initiatives. Provide regular reports and insights to the CEO identifying challenges, opportunities, and areas for growth.
  • Skills: Operations Management · Problem Solving · Operational Efficiency · Process Optimization · Strategic Thinking

Appointment Setter

Rachel Talks Money
01.2023 - 09.2024
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone setting 3 revenue records in the process.
  • Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
  • Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
  • Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
  • Set appointments with salespeople and potential customers.

2nd Officer

Maersk Line
05.2018 - 08.2022
  • Sailed shipping routes covering the entire world and complied with all rules in each location. Never had accidents, infringements or detentions.
  • Safely executed solo watch-keeping duties, including monitoring of advanced electronic and manual equipment including troubleshooting and reporting on same.
  • Continually evaluated vessel performance, environmental and weather conditions to execute possible route changes if deemed optimal.
  • Planned routes, speeds and reporting measures to provide fastest, safest and smoothest routes for on-time arrivals and while making safety and security a priority for both vessel, crew and cargo.
  • Trained and educated crew onboard for compliance related purposes, topics including, but not limited to pollution prevention, safety and security.
  • Involved in stock management, logistics, service orders and budget management to ensure full compliance while optimizing profits.

3rd Officer

Maersk Line
10.2015 - 04.2018
  • Led team in operations during extremely hot and cold conditions while wearing required PPE and safely performed while exposed to fuel, solvents, fumes and smoke.
  • Performed requirements of emergency station bill for both drills and actual fire, flooding and man-overboard emergencies.
  • Wrote instructions thoroughly and clearly to capture technical information required for ship care and staff safety.
  • Explained complex and technical maritime issues to people with little or no seafaring background.
  • Directed crew members in day-to-day maintenance and repair of vessel equipment.
  • Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
  • Solely responsible for ensuring compliance and maintenance on all safety equipment from fire fighting to man-over-board and lifeboat and -jackets.

Bartender/Barista

PS Bar & Grill, Mini Bar, Custom House
06.2009 - 01.2012
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Up-sold menu items to customers, driving up per sale revenues and maximizing profits.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Trained 10+ new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Part of start-up team that vaulted both PS Bar and Mini Bar to trend-setting status within their niches.

Education

Bachelor of Science - Maritime Transport And Leadership

SIMAC

AP Degree - International Trade, Marketing & Economy

Business Academy Copenhagen North

High School Diploma -

Business Academy Copenhagen North

High School Diploma -

Virum Gymnasium

Skills

  • Analytical thinking
  • Qualifying new leads
  • Scheduling appointments
  • Problem-solving aptitude
  • Business analysis
  • Communication, cross-team, cross-cultural, verbal or through text

Languages

Danish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Spanish
Beginner (A1)
German
Beginner (A1)

Certification

  • Appointmentsetting - New-age Appointment Setters - 3 months
  • Documentation of Special Competency for Safe Transportation of Dangerous Goods
  • Søfartsstyrelsen logo Certificate of proficiency as Ship Security Officer
  • Certificate of training in Safety and Health (§ 16 Course)
  • Søfartsstyrelsen logo Certificate of Competency as Mate, 2nd Class
  • GMDSS Generel Operator's Certificate (GOC)

Hobbies and Interests

  • Rollerskating

  • Racquet Ball

  • Swimming

  • Investing

  • American Football

Personal Information

Danish of heritage, but have been residing in Brazil for the better part of the last decade due to personal life. Married with a son, a dog and a cat at home. Well aware that my career path is quite unusual, but I believe in following your heart and making the most of your surroundings, while adjusting to anything life throws your way. 

Accomplishments

Helped two different small business owners grow from sub 10k social media accounts to well into the 6 digits.

On the path to doing so, watching both of them more than double their revenue, from $20k- months into +$50k-months, stabilizing the income and leaving them in a much more stable place before moving on to other projects.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureFlexible work hoursWork from home option

Timeline

Head of Operations

Rachel Talks Money
10.2024 - Current

Appointment Setter

Rachel Talks Money
01.2023 - 09.2024

2nd Officer

Maersk Line
05.2018 - 08.2022

3rd Officer

Maersk Line
10.2015 - 04.2018

Bartender/Barista

PS Bar & Grill, Mini Bar, Custom House
06.2009 - 01.2012

AP Degree - International Trade, Marketing & Economy

Business Academy Copenhagen North

High School Diploma -

Business Academy Copenhagen North

High School Diploma -

Virum Gymnasium

Bachelor of Science - Maritime Transport And Leadership

SIMAC

Similar Profiles

  • Casper Holm

    Casper HolmCasper Holm

    Head of Operations at Rachel Talks MoneyHead of Operations at Rachel Talks Money

  • OLIVIA LAMARRE

    OLIVIA LAMARREOLIVIA LAMARRE

    Events and Partnerships Manager at Rachel Zoe Media Group, LLC Rachel ZoeEvents and Partnerships Manager at Rachel Zoe Media Group, LLC Rachel Zoe

  • VISHAL THAPA

    VISHAL THAPAVISHAL THAPA

    Breakfast and Lunch Chef at Jake and the Beans TalksBreakfast and Lunch Chef at Jake and the Beans Talks

  • Paula Miranda Albuquerque

    Paula Miranda AlbuquerquePaula Miranda Albuquerque

    Attending Pediatric and Neonatal Anesthesiologist at Hospital das Clínicas and Instituto da Criança e do Adolescente of University of São PauloAttending Pediatric and Neonatal Anesthesiologist at Hospital das Clínicas and Instituto da Criança e do Adolescente of University of São Paulo

  • Diogo Fernando Maria

    Diogo Fernando MariaDiogo Fernando Maria

    Analista de logística at Lumiar HealthCareAnalista de logística at Lumiar HealthCare

CREATE PROFILE
Casper Holm