Microsoft
Cassandra Bijos
Civil Engineer
Summary
As a collaborative leader, I am dedicated to fostering an engaged and empowering work culture by partnering effectively with coworkers. I have a proven track record of building and maintaining strong relationships with diverse stakeholders in fast-paced environments. I excel in leadership and problem-solving, with a commitment to optimizing operations for cost reduction and improved organizational efficiency. My independent decision-making skills and sound judgment consistently contribute to the success of the company.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Agent
Directly / NextDoor
Remote
01.2023 - Current
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Social Media Labelling - Ads
Appen
Remote
01.2023 - Current
- Checked the relevance of social media ads in English and Portuguese.
- Identifying whether the ad is useful, appropriate and doesn't mislead people.
- I classified social media ads using an external platform.
- I identified the ads that people don't want to see online and understood why they don't want to see them.
- I also provided my perspective on the ads on the platform.
Civil Engineering Internship
Marok
Porto Velho-RO
01.2023 - 06.2023
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Coordinated structural, electrical and mechanical designs and determined best method of presentation to graphically represent building plans.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Explained drawings to production or construction teams and adjusted as necessary.
- Maintained communication with construction teams to review progress for accurate reflection of initial project intentions.
- Determined quality, cost and quantity of required materials and entered figures on materials lists.
Bilingual Customer Support Agent
Microsoft
Remote
12.2019 - 12.2021
- Identified and responded to customer requests and concerns through email and online chat for both English, Spanish and Portuguese speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Assisted customers with English-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Bachelor of Science - Civil Engineering
Universidade Norte Do Paraná
Brazil 01.2019 - 11.2023
Skills
Customer response
Critical content escalation
Social media expert
Technical troubleshooting
User support
Quality assurance
Software
Revit and AutoCad
Timeline
Customer Service Agent
Directly / NextDoor
01.2023 - Current
Social Media Labelling - Ads
Appen
01.2023 - Current
Civil Engineering Internship
Marok
01.2023 - 06.2023
Bilingual Customer Support Agent
Microsoft
12.2019 - 12.2021
Bachelor of Science - Civil Engineering
Universidade Norte Do Paraná
01.2019 - 11.2023