Chelsea Ineza
Ottawa
Summary
Professional with expertise in child and youth social work, equipped to drive impactful change and support. Adept in crisis intervention, case management, and advocacy, ensuring safety and well-being of young individuals. Strong collaborator, adaptable to evolving situations, and steadfast in delivering positive outcomes. Reliable, empathetic, and skilled in fostering supportive environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Worker - Child and Youth
CISSSO - Direction De La Protection De La Jeunesse
07.2024 - Current
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Educated parents on available support services, enabling them to effectively navigate systems of care for their children''s benefit.
- Assisted adolescents transitioning out of foster care through life skills training programs focused on education, employment, housing stability goals.
- Improved children''s well-being by developing individualized care plans and coordinating with multidisciplinary teams.
Educator
Kanata Heritage Daycare
08.2023 - 07.2024
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Receptionist
Alavida lifestyles Park Place
03.2022 - 09.2023
- Executed various administrative tasks, including travel arrangements, scheduling, submission of expense reports, and other correspondence for senior leadership and residents
- Followed attainable project timelines and keep teams on task to complete milestones according to schedule
- Serve as the executive key point person by coordinating sector-related Business Units and residents.
Customer Service Associate
Giant Tiger
05.2021 - 12.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Operated multi-line phone system and online messaging system to communicate with customers.
Assistant Volunteer
ACORN
02.2021 - 06.2021
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Supported program leaders with administrative support duties.
Sales Agent
MSI
07.2020 - 05.2021
- Assisting clients with their current lines and accounts
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Answered calls, took messages and transferred calls to correct individuals
Education
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ONHigh School Diploma -
École Secondaire Franco-Cité
Ottawa, ON07.2019
Skills
- Bilingual (French and English)
- Multi-Line Telephone Skills
- Microsoft Office
- Office Equipment Operations
- Collaborator
- Lesson Planning
Certification
- Standard First Aid & CPR/AED Level C
Timeline
Social Worker - Child and Youth
CISSSO - Direction De La Protection De La Jeunesse
07.2024 - Current
Educator
Kanata Heritage Daycare
08.2023 - 07.2024
Receptionist
Alavida lifestyles Park Place
03.2022 - 09.2023
Customer Service Associate
Giant Tiger
05.2021 - 12.2021
Assistant Volunteer
ACORN
02.2021 - 06.2021
Sales Agent
MSI
07.2020 - 05.2021
- Standard First Aid & CPR/AED Level C
Bachelor of Arts - Psychology
University of Ottawa
High School Diploma -
École Secondaire Franco-Cité
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