CHRISTABEL O. EGHAGHE
Sao Paulo
Summary
Results-oriented professional with extensive experience in product development and business growth. Expertise in sales, stakeholder engagement, and digital marketing, with a focus on data-driven strategies. Proven leadership in managing high-value client relationships and multicultural teams. Fluent in English and conversant in Portuguese.
Overview
10
10
years of professional experience
Work History
Tour Consultant
Quantum Travels Limited
Lagos
12.2021 - 12.2023
- Coordinated logistics with ground operators at each destination for efficient operations.
- Compiled financial performance reports for each tour package sold.
- Motivated team members to maximize potential through strong leadership skills.
- Delivered exceptional customer service by promptly responding to inquiries and resolving tour issues.
- Managed tour groups of up to 100 people, ensuring adherence to safety regulations and itineraries.
- Assisted customers with visa applications and travel documents, ensuring compliance with laws.
- Implemented systems for effective tracking of bookings and payments from customers.
- Researched hotel and airfare options to align services with client needs.
Head of Corporate Partnerships
ShopSmart partners Limited
Lagos
07.2020 - 12.2021
- Managed corporate partnership portfolio and relationship strategies.
- Identified and prioritized new partner opportunities and key accounts.
- Supported application and proposal materials for new partnerships.
- Monitored deliverables and ensured alignment with stakeholder expectations.
Business Development Manager
Aspom Travel
Lagos
01.2020 - 12.2021
- Identified and explored new business opportunities in the travel industry to expand the company's market presence.
- Cultivated and maintained strong relationships with clients, travel agencies, and partners to enhance collaboration and business growth.
- Collaborated with the product team to assess market needs, and contribute insights for the development of new travel offerings.
- Led and motivated a business development team, providing guidance and support to ensure effective execution of business strategies.
- Created marketing plans and campaigns to promote products or services to new and existing clients.
- Contacted clients and vendors regarding new business opportunities and future partnerships.
- Conducted market research and analysis to identify new business opportunities.
- Identified opportunities for market expansion and new product/service offerings.
- Developed and implemented sales plans to drive business development and meet financial goals.
- Prepared regular reports for management, providing insights into key performance indicators, and areas for improvement.
Team lead, VIP Business
WakaNow
07.2019 - 12.2020
- Oversaw the management of high-net-worth individuals, ensuring personalized and exceptional service.
- Actively pursued new client acquisitions to expand the VIP business portfolio.
- Provided comprehensive training and motivation to the team, instilling best practices in customer service management.
- Served as the primary point of contact for VIP clients and customers, with a particular focus on international relationships.
- Developed and implemented strategies to enhance the VIP business segment's growth and market presence.
- Collaborated with cross-functional teams to optimize service delivery and exceed VIP customer expectations.
- Addressed customer complaints effectively, devising solutions to ensure satisfaction with merchandise, service, and delivery.
- Analyzed market trends and competitor activities to identify opportunities for service improvement and innovation.
Travel Consultant
WakaNow
Lagos
04.2019 - 07.2019
- Performed quality checks on all documents prior to issuing tickets or vouchers.
- Collaborated with other departments within the organization to coordinate activities related to travel planning.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Organized group trips, including coordination of ground transportation, hotel reservations, and restaurant recommendations.
- Advised customers on the best value packages according to their budget constraints.
- Researched and provided accurate information on destinations, transportation options, visas, and passport requirements for clients.
- Analyzed client feedback to improve existing services, or develop new ones.
Wellsite Geologist
Nigerian Petroleum development commission
06.2014 - 02.2015
- Analyzed data obtained during drilling to evaluate its alignment with predictions made during the exploration phase.
- Provided guidance on potential drilling hazards and optimizing the selection of drilling bits.
- Collaborated with a team overseeing each phase of the drilling operation for the extraction of gas and oil.
Education
B.Sc. - Lab Technology (Geology Techniques)
University of Benin
Nigeria01.2015
Skills
- Business administration and planning
- Product development
- Data analytics
- Project management
- Account and stakeholder management
- People management
- Progress monitoring
- Digital marketing strategies
- Business development and optimization
- Technical support services
- Financial management and risk assessment
- Corporate communications
Accomplishments
- Successfully launched a new product, achieving a 20% increase in market share within the first quarter
- Developed and implemented a strategic business plan that led to a 30% growth in revenue over the fiscal year
- Formulated and executed a partnership strategy, resulting in key collaborations that expanded the product portfolio and market reach
Professional Training And Certification
- Diploma: Customer Service, Allison
- Diploma: Time Management, Allson
- Human Resources, Udemy
Languages
English
First Language
Portuguese
Beginner (A1)
A1
Timeline
Tour Consultant
Quantum Travels Limited
12.2021 - 12.2023
Head of Corporate Partnerships
ShopSmart partners Limited
07.2020 - 12.2021
Business Development Manager
Aspom Travel
01.2020 - 12.2021
Team lead, VIP Business
WakaNow
07.2019 - 12.2020
Travel Consultant
WakaNow
04.2019 - 07.2019
Wellsite Geologist
Nigerian Petroleum development commission
06.2014 - 02.2015
B.Sc. - Lab Technology (Geology Techniques)
University of Benin
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