Christian Alexandre Silva Gottzent
Santos,Brazil
Summary
Detail-oriented professional with a strong foundation in customer service orientation, strategic thinking, and critical-thinking. Adept at leveraging time efficiency, active listening, and clarity of expression to deliver exceptional results in team-oriented environments. Proficient in Microsoft Office and recognised for a positive attitude and proactive approach to problem-solving. A highly adaptive team player committed to fostering collaboration and achieving organisational goals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer services advisor
Toyota Collection Litoral
Santos, Brazil
12.2018 - 02.2020
- Handled customer queries via telephone and email, ensuring clear communication.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Offered assistance to team members during peak hours, promoting efficiency.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
Mechanical technician
Toyota Collection Litoral
Santos, Brazil
03.2015 - 12.2018
- Completed oil changes for improved engine health and performance.
- Repaired brakes and changed fluids to deliver safe vehicles.
- Performed diagnostic tests for identifying mechanical issues promptly.
- Changed vehicle oil and replaced filter.
- Maintained high standards of workmanship with attention to detail during repairs.
- Worked with team members to coordinate workflow and complete high-volume services in busy environments.
- Installed new car parts for extended vehicle longevity.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
- Read and followed technical documentation to complete accurate repairs.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Located and diagnosed engine faults.
- Maintained knowledge of updated changes in various equipment models.
- Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
- Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
- Drove vehicles to determine problems and test repairs.
Education
Diploma of Higher Education - Automotive Maintenance
SENAI University and School
Santos, São Paulo 01.2011 - 12.2012
Skills
- Positive attitude
- Time efficiency
- Microsoft Office
- Helpful and proactive
- Active listening
- Customer service orientation
- Adaptive team player
- Strategic thinking
- Critical-thinking
- Clarity of expression
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Languages
English
Intermediate
Spanish
Intermediate
Portuguese
Native
Personal Information
- Age: 29
- Nationality: brazilian
Timeline
Customer services advisor
Toyota Collection Litoral
12.2018 - 02.2020
Mechanical technician
Toyota Collection Litoral
03.2015 - 12.2018
Diploma of Higher Education - Automotive Maintenance
SENAI University and School
01.2011 - 12.2012
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