Christopher Rey Cinco
Washington
Summary
Professional in airport ground services prepared for demanding logistics and support roles. Proven experience in managing baggage handling, aircraft marshaling, and coordinating with team members to meet operational deadlines. Known for reliability and adaptability in dynamic environments, ensuring smooth and efficient operations.
Overview
19
19
years of professional experience
Work History
Airport Ramp Agent /Baggage Handler
Swissport USA
03.2025 - Current
- Coordinated baggage handling, ensuring accurate loading and unloading processes
- Reduced risk of accidents or incidents on the tarmac through vigilance in monitoring surroundings while working around active aircrafts.
- Monitored weather conditions to adjust operational procedures accordingly
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Trained new team members on best practices for baggage handling procedures.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Driver
Lyft
07.2021 - Current
- Provide customer support by driving passenger from pick up point to their destinations.
- Makes sure that the passengers are comfortable during the ride.
- See to it that the vehicle is clean all the time
Technical Support Representative II (Microsoft Account)
CONCENTRIX - Cebu, Philippines
05.2010 - 06.2015
- Provided technical and network problem solutions to end-users by performing a question diagnosis and step-by-step solutions.
- Delivered good customer service to customers with disabilities while helping them out with some technical problems.
- Install/ reinstall Microsoft Windows OS or Office programs
- Use of Remote Assistance Tool/ LogMeIn/ Teamviewer to connect to customers computer to resolve issues that we’re too complicated for them
- Install and troubleshoot problems with Office Outlook 2013,2016 and 365
- Assist end-user through chat via Microsoft Answer Desk
- One of the first technical support representative in Microsoft to assist customers with disability in Disability Answer Desk via Chat and phone
Inbound Sales Representative / Retention (Vonage)
STREAM GLOBAL SOLUTIONS - Cebu, Philippines
01.2007 - 03.2010
- Provided customer service satisfaction by answering and giving detailed explanation regarding customer’s question
- Walked customer through their account and service purchases
- Prevented customer from cancelling service by following provided scripts and offers
- Upselling services tailor fit for customers
- Deescalate customers frustrations through active listening and empathizing
Education
Bachelor - Elementary Education (undergrad)
University of Cebu
Cebu, Philippines10.2014
Bachelor - Electronics and Communications Engineer (undergrad)
University of San Carlos
Cebu, Philippines03.2006
High School - undefined
Saint Louis School
Cebu, Philippines03.2002
Skills
- Baggage handling
- Security awareness
- Dangerous goods handling
- Aircraft marshalling
- Heavy lifting
- Airside driving
- Ground support equipment operation
- Ramp service
- Dependable and responsible
- Marshaling aircraft
- Vehicle operation
- Baggage tag checks
References
- Elena, Campo, Teacher, (202)-830-5858
- Tita, Beza, Owner, (404)-210-0715, Story Time Kids Child Development Center
- Alexander Thomas, Moreta, Lawyer, (301)-213-0929
Timeline
Airport Ramp Agent /Baggage Handler
Swissport USA
03.2025 - Current
Driver
Lyft
07.2021 - Current
Technical Support Representative II (Microsoft Account)
CONCENTRIX - Cebu, Philippines
05.2010 - 06.2015
Inbound Sales Representative / Retention (Vonage)
STREAM GLOBAL SOLUTIONS - Cebu, Philippines
01.2007 - 03.2010
Bachelor - Electronics and Communications Engineer (undergrad)
University of San Carlos
High School - undefined
Saint Louis School
Bachelor - Elementary Education (undergrad)
University of Cebu