CINTIA AKAMA KOU

• Provide administrative, RH, and financial support to Directors and Head Office and support other members of business management team.
• Responsible for accounts payable, accounts receivable, expense reimbursement and reconciliation, and general ledger.
• Recorded expenses in the system (Concur) and maintained accounting records.
• Coordination and supervision of office services
• Offered technical support and troubleshot for IT issues to enhance office productivity.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained equipment’s (computers, printers, photocopy machine, telephone system, security system, access control, air conditioner, water filter, etc).
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Successfully relocate the office premises with minimum supervision.
• Provided orientation and guidance for new team members.
• Conducted office renovation with minimal supervision.
• Negotiate contracts with vendors.
• Continually sought methods for- improving daily operations, recordkeeping, saving-costs and data entry for increased efficiency.
• Managed compliance to keep organization operating within legal, regulatory guidelines and company policies.

• Handled logistics, agendas and travel arrangements for meeting and event planning for Country Manager, directors, and executive staffs.
• Responsible for issue invoices on SAP system and processed travel expenses and reimbursements (check ups, car inspections and personall matters) for executive team and senior management group.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Produced accurate office files and updated spreadsheets.
• Handled confidential information in professional manner.
• Maintain a neat and clean office environment and ensuring all conference rooms are ready for meetings.
• Coordinated cleaning and office boy time.

• Provide administrative, RH, and financial support to Directors and Head Office and support other members of business management team.
• Responsible for accounts payable, accounts receivable, expense reimbursement and reconciliation, and general ledger.

• Managed phone and email correspondence and handled incoming and outgoing mail.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond.
• Continually sought methods for improving daily operations, communications with vendors, recordkeeping and data entry for increased efficiency.
• Organized logistics for Singapore companies.
• Assisted coworkers and staff members with inquiries on daily basis.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for senior management and staff team.
• Conducted the office renovation from its conceptualization, contracting through bidding, supervision and execution.

• • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel in english and spanish.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Managed calendars for videoconference and meetings.
  • Organized, maintained and updated information in computer databases.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.

• Alignment of information between the system of Central reservations with the hotel system; maintenance and daily control on the number of apartments available and vacant;support to reservations agents; resolution of issues pertinent to the reservations area; reports of control of occupancy;

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Resolved various issues and discrepancies for customers.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Evaluations were made by calls monthly in order to check the service provision with notes that may vary from 0% to 100 %. The results obtained were constant between 80% to 100 which made it possible allowed me occupy the position of agent of balancing which requires a greater responsibility.

• Implementation of the processes of manufacture parts and inspection of quality control with a focus on increased productivity, in addition to the acting as interpreter Japanese in discussions of technical scope and routines of the day.

• Preparation of budgets for events, workshops, birthday parties, weddings and celebrations
• Answering reservation requests and telephone enquiries by explaining service and product options
• Receiving the required formal information from the customers and making entries into computer system
• Providing the accurate information about the hotel facilities by accessing data
• Computing and recording special room requests and instructing the room management staff in order to make rooms ready for the comfortable stay of the customers
• Accounting