Cintia Braz
São Paulo,Brasil
Summary
Dynamic professional with expertise in Leadership across diverse environments, Customer Focus, and Expert in Enterprise Service Management. Skilled in ITIL process management and decision-making, with a proven ability to inspire motivation and foster strong customer relationships. Adept at driving operational excellence and enhancing service outcomes, committed to achieving organizational goals through innovative solutions.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
LATAM Sr. Enterprise Service Management Manager
Unisys do Brasil
São Paulo, Brasil
04.2025 - Current
Fostered a healthy work environment prioritising associates' health, well-being, and satisfaction.
Ensured provision of necessary tools and support in a diverse, inclusive workplace.
Guided professional development to enhance team capabilities and performance.
Led a team of professionals in managing ITIL processes to deliver value.
Developed strategies to improve service delivery and customer satisfaction.
Managed relationships with key stakeholders for continuous service improvement.
Analysed service delivery metrics to identify and implement enhancements.
Partnered with clients to ensure satisfaction through effective ESM practices.
LATAM Service Management Manager
Unisys do Brasil
São Paulo, Brasil
04.2021 - 03.2025
LATAM Service Management Office Leader
Unisys do Brasil
São Paulo, Brasil
12.2018 - 03.2021
Coordenadora de Operação Infraestrutura
Unisys do Brasil
São Paulo, Brasil
06.2008 - 11.2018
Analista de TI (Servidores)
Philips do Brasil
Varginha, Brasil
02.2003 - 05.2008
Education
Master of Science - Pós Graduação Administração em Sistema de Informação, Tecnologia da Informação
Universidade Federal de Lavras
Lavras 01.2009 - 12.2011
Bachelor of Science - Ciência da Computação
Centro Universitario do Sul de Minas - UEMG
Varginha 01.2001 - 12.2005
Skills
- Leadership in diverse environments
- Customer satisfaction strategies
- Customer relationship management
- Service delivery optimization
- ITIL process management
- Decision making
- Inspiring motivation
Languages
English
Advanced
Spanish
Advanced
Certification
ITIL 4 Leader: Digital and IT Strategy Certificate
ITIL 4 Managing Professional Certificate
SIAM Foundation Certificate
ITIL 3 Intermediate Models Certificate
IT Service Management based on ISO/IEC 20000 (ITSM20F) Certificate
Information Security Management Systems Auditor/Lead ISO 27001:2005
BS 25999-2:2007 Lead Auditor Certified
Timeline
LATAM Sr. Enterprise Service Management Manager
Unisys do Brasil
04.2025 - Current
LATAM Service Management Manager
Unisys do Brasil
04.2021 - 03.2025
LATAM Service Management Office Leader
Unisys do Brasil
12.2018 - 03.2021
Master of Science - Pós Graduação Administração em Sistema de Informação, Tecnologia da Informação
Universidade Federal de Lavras
01.2009 - 12.2011
Coordenadora de Operação Infraestrutura
Unisys do Brasil
06.2008 - 11.2018
Analista de TI (Servidores)
Philips do Brasil
02.2003 - 05.2008
Bachelor of Science - Ciência da Computação
Centro Universitario do Sul de Minas - UEMG
01.2001 - 12.2005
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