Clarissa Santinelli Montroni
Santo André - Sao Paulo
Summary
Highly focused and results-oriented professional who successfully supports complex, driven operations. Skillful and dedicated Executive Assistant / customer success with experience in the meetings coordination, planning and supporting daily administrative functions in a highly confidential environment. Driven and resourceful administrative professional with 06 months of experience assisting with work of high-achieving executives. Successfully manages high-volume workloads in rapidly changing environments.
Overview
4
4
years of professional experience
Work History
Customer Success Specialist
Creative Events Brazil
São Paulo- SP
02.2023 - 04.2023
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
Executive Assistant to the Managing Director
Jamieson Group Consulting Australia
Mexico City
10.2019 - 04.2020
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Developed and maintained automated alert systems for important deadlines.
- Used advanced software to prepare documents, reports and presentations.
Trilingual Receptionist
Presidente Intercontinental Hotel Polanco
Mexico City
05.2019 - 09.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
Hotel Concierge
FCH - First Class Hotel
Guadalajara - Jalisco
11.2018 - 05.2019
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Worked closely with guests, some VIP guests, with high degree of respect for privacy.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Provided each guest with list of city upcoming activities and events upon check-in to enhance stays.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
No Degree - Spanish
ICI
Guadalajara, Mexico09.2018
No Degree - English Business
Language College Ireland
Bray, Co. Wiclow - Ireland12.2011
No Degree - English-as-a-Second-Language Education
Dublin Cultural Institute
Dublin - Ireland12.2008
No Degree - English-as-a-Second-Language Education
Atlantic Cape Community College
Atlantic City, New Jersey - USA04.2007
High School Diploma -
Instituto Coração De Jesus
Sao Paulo, SP - Brazil12.2001
Timeline
Customer Success Specialist
Creative Events Brazil
02.2023 - 04.2023
Executive Assistant to the Managing Director
Jamieson Group Consulting Australia
10.2019 - 04.2020
Trilingual Receptionist
Presidente Intercontinental Hotel Polanco
05.2019 - 09.2019
Hotel Concierge
FCH - First Class Hotel
11.2018 - 05.2019
No Degree - Spanish
ICI
No Degree - English Business
Language College Ireland
No Degree - English-as-a-Second-Language Education
Dublin Cultural Institute
No Degree - English-as-a-Second-Language Education
Atlantic Cape Community College
High School Diploma -
Instituto Coração De Jesus
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