Cody Brown
Summary
Dynamic professional with nearly twenty years in customer-facing roles, known for enhancing guest experiences through tailored recommendations and proactive service. Demonstrated ability to ensure order accuracy and service efficiency in fast-paced environments, contributing to customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Server
Zambra
ASHEVILLE
03.2025 - Current
- Explained menu items and daily specials to guests, enriching overall dining experience.
- Took orders for entire restaurant during specific shifts, ensuring accuracy and efficiency.
- Monitored guests' comfort throughout dining experience, proactively addressing needs to enhance service quality.
- Provided tailored recommendations based on guest preferences and inquiries.
- Resolved guest complaints promptly, fostering guest satisfaction and loyalty.
- Assisted in back-of-house tasks, including opening and closing procedures for operational efficiency.
- Distributed cash tips among servers, back servers, and bartenders at shift's end.
Server
The Med
Asheville
03.2023 - 01.2025
- Took orders for entire restaurant during shifts, ensuring accurate and efficient service.
- Monitored guests' comfort throughout dining experience, proactively addressing needs to improve overall enjoyment.
- Explained menu items and daily specials to guests, enhancing dining experience.
- Provided tailored recommendations based on guest preferences and inquiries.
- Resolved guest complaints promptly, enhancing satisfaction and fostering loyalty.
- Assisted in back-of-house tasks, including opening and closing procedures for operational efficiency.
- Distributed cash tips among servers, back servers, and bartenders at shift's end.
Watch Technician and Shop Clerk
The Watchmaker's Shop
Asheville
10.2021 - 03.2023
- Assessed condition of incoming watches from walk-ins and mail to determine repair needs.
- Replaced batteries in quartz watches and modified watch bracelets by adding or removing links.
- Clarified repair processes to clients, enhancing their understanding and trust.
- Captured incoming and outgoing photos of watches, documenting specifications and issues in RepairShopr.
- Implemented RepairShopr software for efficient management of customer repairs and inventory.
- Assisted customers with selecting and changing watch straps to enhance their timepieces., managing sales of watches and other shop merchandise.
- Tracked sales and cash flow while maintaining cleanliness of shop and workshop.
- Restocked supplies, monitored battery and paper inventory, and executed errands to vendors.
Watch Technician and Shop Manager
JWatch USA LLC
Manhattan
05.2018 - 08.2021
- Assessed condition of incoming watches from walk-ins and mail, ensuring accurate evaluation for repair needs.
- Documented specifications and issues of incoming and outgoing watches through detailed photos in RepairShopr, enhancing record accuracy.
- Explained repair processes to clients, ensuring clarity and understanding.
- Replaced batteries in quartz watches and modified watch bracelets by adding or removing links.
- Sold and changed watch straps, managing sales of watches and other shop merchandise.
- Tracked sales and cash flow while maintaining cleanliness of shop and workshop, supporting a professional environment for clients.
- Restocked inventory supplies on shelves to ensure availability for customers., monitored battery and paper inventory, and executed errands to vendors.
Server
Alta Calidad
Brooklyn
05.2017 - 05.2018
- Explained menu items and daily specials to guests, fostering informed choices and enhancing overall dining experience.
- Took orders for entire restaurant during specific shifts, ensuring accuracy and efficiency.
- Monitored guests' comfort throughout dining experience, proactively addressing needs to ensure satisfaction and loyalty.
- Provided tailored recommendations based on guest preferences and inquiries.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Assisted in back-of-house tasks, including opening and closing procedures for operational efficiency.
- Distributed cash tips among servers, back servers, and bartenders at shift's end.
Server
Inatteso Pizza Bar
Manhattan
05.2016 - 05.2017
- Managed order-taking for entire restaurant during shifts, ensuring accurate and efficient service.
- Proactively monitored guest comfort throughout dining experience, addressing needs to enhance satisfaction.
- Explained menu items and daily specials to guests, enhancing dining experience.
- Provided tailored recommendations based on guest preferences and inquiries.
- Addressed guest complaints promptly, fostering satisfaction and loyalty.
- Assisted in back-of-house tasks, including opening and closing procedures for operational efficiency.
- Distributed cash tips among servers, back servers, and bartenders at shift's end.
Drama Specialist
Amy's Academy
Brooklyn
11.2015 - 05.2016
- Developed engaging lesson plans for drama classes and workshops.
- Taught drama to Pre-Kindergarten and Kindergarten classes, fostering creativity and self-expression in young learners; Teach Science to Pre-K and Kindergarten classes
- Collaborated with teachers to integrate drama into the curriculum.
- Monitored children's safety during school hours and field trips, ensuring a secure and supportive environment for exploration
Server
Stella 34
New York
08.2014 - 10.2015
- Explained menu items and daily specials to guests, enhancing dining experience.
- Took orders for entire restaurant during specific shifts, ensuring accuracy and efficiency.
- Monitored guest comfort during dining, proactively addressing needs to ensure a pleasant experience.
- Tailored recommendations based on guest preferences, enhancing overall dining satisfaction.
- Resolved guest complaints promptly, reinforcing guest loyalty and positive dining experiences.
- Assisted in back-of-house tasks, including opening and closing procedures for operational efficiency.
- Distributed cash tips among servers, back servers, and bartenders at shift's end.
Server/Cater Waiter/Barista
Gryphon
Savannah
08.2011 - 07.2014
- Took orders for entire restaurant during shifts, ensuring accuracy and timely service.
- Monitored guests' comfort throughout dining experience, proactively addressing needs to enhance satisfaction.
- Provided tailored recommendations based on guest preferences and inquiries.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Explained menu items and daily specials to guests, enriching their dining experience.
- Assisted in back-of-house tasks, including opening and closing procedures for operational efficiency.
- Distributed cash tips among servers, back servers, and bartenders at shift's end.
Teaching Assistant
Northeast AL Community College
Rainsville
08.2010 - 05.2011
- Graded homework assignments to provide timely feedback and support student learning.
- Assisted instructors in preparing educational materials and classroom setups.
- Coordinated event planning and logistics for local Phi Theta Kappa honor society chapter to enhance member engagement.
Education
BFA - Performing Arts
Savannah College of Art And Design
Savannah, GA06-2014
Certification in Herbal Medicine -
Blue Ridge School of Herbal Medicine
Barnardsville, NC10-2023
High School Diploma -
Sylvania High School
Sylvania, AL05-2009
Some College (No Degree) - Theatre Arts
Northeast Alabama Community College
Rainsville, ALSkills
- Customer service excellence
- Order accuracy
- Service efficiency
- Point of sale (POS) management
- Repair shop operations
- Microsoft Office proficiency
- Team collaboration
- Vocal and improvisational training
- Front-of-house display design
Board Experience
- Board of Directors Member for Southern Appalachian Repertory Theatre
- Collaborated on artistic planning and financial discussions for SART's repertory seasons, including budget development and long-term strategic initiatives.
- Contributed to season selection, production evaluation, and organizational planning while advocating for artistic excellence and fiscal responsibility.
- Directed and mentored the College Intern Company production, supporting emerging theatre artists through rehearsal, performance, and professional development.
- Participated in board governance, committee work, and organizational decision-making to advance the theatre's mission and community impact.
- Represented the organization as an ambassador within the community, promoting productions, educational programming, and audience engagement.
Timeline
Server
Zambra
03.2025 - Current
Server
The Med
03.2023 - 01.2025
Watch Technician and Shop Clerk
The Watchmaker's Shop
10.2021 - 03.2023
Watch Technician and Shop Manager
JWatch USA LLC
05.2018 - 08.2021
Server
Alta Calidad
05.2017 - 05.2018
Server
Inatteso Pizza Bar
05.2016 - 05.2017
Drama Specialist
Amy's Academy
11.2015 - 05.2016
Server
Stella 34
08.2014 - 10.2015
Server/Cater Waiter/Barista
Gryphon
08.2011 - 07.2014
Teaching Assistant
Northeast AL Community College
08.2010 - 05.2011
BFA - Performing Arts
Savannah College of Art And Design
Certification in Herbal Medicine -
Blue Ridge School of Herbal Medicine
High School Diploma -
Sylvania High School
Some College (No Degree) - Theatre Arts
Northeast Alabama Community College