Experienced HR and Employee Relations professional with a military background and a proven track record in conflict resolution, policy compliance, and employee engagement. Adept at supporting strategic initiatives, managing sensitive employee issues, and fostering a positive workplace culture.
Open To Work
Hi, I’m
Collin W. Jackson
Jacksonville
Summary
Overview
28
years of professional experience
Work History
Actalent
Time and Expense Associate
10.2024 - Current
Job overview
- Serve as a key point of contact for employee concerns, ensuring fair resolution of workplace issues and consistent application of HR Policies.
- Provide high-quality support to over 300 employees weekly, addressing inquiries with empathy and professionalism while maintaining strict confidentiality.
- Interpret and apply internal polices and labor regulations to ensure compliance and equitable treatment in time and expense matters.
- Collaborate with HR and management to identify and address recurring employee concerns, contributing to a more transparent and supportive workplace culture.
- Document and track employee issues and resolutions, supporting internal audits and continuous improvement in employee relations processes.
Wells Fargo
Collections Specialist
01.2015 - Current
Job overview
- Delivering delightful services while maintaining a cool, calm and professional demeanor in challenging circumstances.
- Heading daily collections functions, including recruiting, training, and developing high-performing teams.
- Approaching clients with delinquent accounts to formulate payment plans and discuss restructuring options.
- Diligently identifying, researching, and resolving billing variances to maintain system accuracy and currency.
- Working in tandem with cross-functional teams and customers to negotiate payments and verify account reconciliations.
- Efficiently preventing impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Wells FargoJacksonville
Fraud and Claims Team Lead
08.2022 - 07.2023
Job overview
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Wells FargoJacksonville
Lead Fraud And Claims Associate
08.2022 - 06.2023
Job overview
- Reviewed and processed insurance claims for accuracy and completeness.
- Communicated with clients to gather necessary claim information and documentation.
- Investigated claims by analyzing reports and conducting interviews with involved parties.
- Maintained detailed records of claims activities using company software systems.
- Provided guidance to customers on claim procedures and requirements effectively.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
Wells FargoJacksonville
Home Mortgage Collections Team Lead
06.2020 - 08.2022
Job overview
- Led collections team to enhance customer engagement and resolve outstanding accounts.
- Developed training programs for new staff to improve operational efficiency.
- Analyzed collection trends to inform strategic decisions and resource allocation.
- Managed daily team operations, ensuring compliance with company policies and regulations.
- Mentored team members on effective communication techniques for customer interactions.
- Implemented best practices for dispute resolution and account management strategies.
- Conducted regular reviews with team members to ensure quality assurance standards were met.
- Identified opportunities for process improvements within the Collections Department.
- Analyzed data trends related to collections activities and identified areas for improvement.
- Resolved customer disputes and escalated issues as needed to management.
Citibank
Account Retention Specialist
01.2014 - 01.2015
Job overview
- Successfully strengthened customer retention by creating and offering unique options and inspiring interest in new service offerings.
- Competently assisted clients by listening closely, finding solutions to problems, and making individualized recommendations.
- Capably enhanced productivity levels by anticipating needs and delivering outstanding customer support.
- Developed highly empathetic client relationships and earned a reputation for exceeding common service goals.
- Effectively communicated with customers to verify information, fill out the appropriate paperwork, and carry out specified requests.
US ArmyFort Benning, GA
Unit Supply Specialist
06.1998 - 12.2013
Job overview
- Oversaw supply requests, accountability, and receipts.
- Used comprehensive inventory management system to reduce overages and shortages.
- Maintained automated system for tracking group supplies and equipment.
- Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
Education
Strayer UniversityJacksonville, FL
Bachelor of Science from Business Administration/Human Resource Management
University Overview
Skills
- HRIS Systems (Workday, Kronos, SAP)
- Conflict Resolution
- Policy Interpretation
- Employee Investigations
- Documentation & Reporting
- Customer Service
- Process Improvement
Accomplishments
Accomplishments
- Deployed with Mobile Response Unit, 01/01/17 to 12/31/19
- Declared as Team Member of the Month, 12/01/18
- Service Conference Winner, 01/01/18
- Leadership Academy Graduate, 01/01/17
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$65000/yr - $200000/yrTimeline
Time and Expense Associate
Actalent
10.2024 - Current
Fraud and Claims Team Lead
Wells Fargo
08.2022 - 07.2023
Lead Fraud And Claims Associate
Wells Fargo
08.2022 - 06.2023
Home Mortgage Collections Team Lead
Wells Fargo
06.2020 - 08.2022
Collections Specialist
Wells Fargo
01.2015 - Current
Account Retention Specialist
Citibank
01.2014 - 01.2015
Unit Supply Specialist
US Army
06.1998 - 12.2013
Strayer University
Bachelor of Science from Business Administration/Human Resource Management