Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Conner Hamon

Wellston

Summary

Motivated and technically skilled IT worker with hands-on experience in help desk support, networking, and cybersecurity. Proven ability to troubleshoot technical issues, configure network hardware, and support software platforms in real-world environments. Quick to adapt, eager to learn, and confident working independently or as part of a team. Seeking opportunities to contribute to my strong technical foundation in a high-performance IT infrastructure environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Help Desk Technician

University of Rio Grande
09.2024 - Current
  • Provided first-level IT support and troubleshooting to university students, faculty, and staff.
  • Diagnosed and resolved hardware and software issues efficiently, minimizing downtime.
  • Configured, managed, and maintained user accounts within Active Directory.
  • Gained hands-on exposure to server management practices such as backups, updates, and service restarts under supervision with Windows Server 2019.
  • Safely lifted and transported hardware up to 50 lbs to run network cabling and mount access points across multi-floor campus buildings.
  • Assisted in network troubleshooting, including resolving LAN and VLAN issues.
  • Communicated effectively with users to ensure clear understanding of technical solutions.
  • Imaged lab and faculty machines via PXE boot server, rolling out fresh Windows builds overnight to cut classroom downtime.
  • Environment: Windows 10/11, Office 365, AD.

Help Desk Associate Assistant

Vinton County National Bank
05.2025 - 08.2025
  • Assisted with physical network installations including punching down patch panels and crafting custom Ethernet cables.
  • Used network testing tools to verify connections and resolve port issues.
  • Provided software support for bank-specific applications and tools.
  • Observed and learned switch configuration basics under technician guidance.
  • Directed to official Extreme Networks training resources and completed modules on switch configuration, VLANs, port security, and stack management.

Cashier

Lackeys PDQ Drive-Thru
10.2022 - 09.2024
  • Process customer transactions accurately in a highly paced retail environment.
  • Provide prompt, courteous customer service and resolve issues quickly.
  • Maintain accurate cash register operations and manage end of shift reporting.

Production Line Worker

Lackeys PDQ Drive-Thru
06.2022 - 08.2022
  • Supported production line efficiency by preparing ingredients in a timely manner.
  • Ensured product quality through meticulous adherence to company standards.
  • Collaborated effectively with team members to meet daily production targets.

Education

Associate of Science - Computer Networking & Cybersecurity

University of Rio Grande
Rio Grande, OH

Skills

  • Networking: LANs, VLANs, DHCP, DNS, TCP, IP, Topology Design
  • Network support
  • System Administration: Active Directory
  • Troubleshooting: Hardware and Software
  • Programming: Python
  • Problem-solving and analytical thinking
  • Quality control and attention to detail
  • Time management and adaptability
  • Effective teamwork and collaboration
  • Ticket management
  • IT documentation

Certification

  • CompTIA (In Progress)
  • 1201 A+ Core 1
  • Exam: Sept 2, 2025

Timeline

Help Desk Associate Assistant

Vinton County National Bank
05.2025 - 08.2025

Help Desk Technician

University of Rio Grande
09.2024 - Current

Cashier

Lackeys PDQ Drive-Thru
10.2022 - 09.2024

Production Line Worker

Lackeys PDQ Drive-Thru
06.2022 - 08.2022

Associate of Science - Computer Networking & Cybersecurity

University of Rio Grande

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Conner Hamon