Cristina De Los Angeles Gómez

• Improved credit analysis accuracy by streamlining data collection and report generation processes.
• Developed strong relationships with clients to facilitate negotiations and improve payment terms.
• Optimized cash flow management by closely monitoring receivables aging reports and taking prompt action where needed.
• Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
• Analyzed financial statements for accurate assessment of customer creditworthiness, mitigating risk exposure.
• Reduced delinquency rates with proactive monitoring of customer accounts and timely followups.
• Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.

• Analysis and entry of orders, credit notes, and debit notes of Colombia's customers (large hotel chains and companies) in the SAP SD system.

• Direct interaction with Logistics, Credit, Billing, Pricing, and Planning departments.
• Preparation of daily reports and internal audits.Direct interaction with Logistics, Credit, Billing, Pricing, and Planning departments.
• Preparation of daily reports and internal audits.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Assessed credit risk and analyzed financial statements.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Analysis, control, and approval of credit lines for commercial partners (BP's) of the company and LATAM customers.
• Direct involvement in accounts receivable collection and reconciliation.
• Monthly forecast preparation and daily reports sent to Atlanta.

• Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
• Provided accurate financial forecasts for management, aiding in strategic decisionmaking.
• Administrative support for sales in Mexico and Brazil, preparation of rental and purchase contracts for machines with legal.
• Collection of payments from customers and/or material returns (SAP).
• Control and reporting of Sales area results.

• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Researched and resolved billing discrepancies to enable accurate billing.
• Provided excellent customer service, developing and maintaining client relationships.
• Monitored customer accounts to identify and rectify billing issues.
• • Invoicing for IBM LATAM's BP's (Argentina, Colombia, Uruguay, Venezuela, Chile, Ecuador, Peru, Mexico).
• Preparation of reconciliations, analyses, and reports provided to the mentioned countries.
• Direct participation in monthly, quarterly, and annual closures.
• Constant communication with responsible parties in the different areas involved in the process.

• Preparation of accounts payable and accounts receivable reconciliation spreadsheets (collection).
• Creation of spreadsheets and cost analysis for the company's products.
• Recording of local and import entry invoices in the SAP system.
• Conducting and monitoring physical inventories.
• Preparation and discussion of reports sent to the company's headquarters in China.
• Reduced overall project costs by conducting thorough cost analysis and identifying areas for improvement.

• Analysis of IBM SSA LATAM employee expenses (Chile, Uruguay, Bolivia, Paraguay, Venezuela) through the Neds system.
• Accounting control of cash advances made by IBM.
• Enhanced office efficiency by managing and organizing daily administrative tasks.
• Auditing, analysis, and payment of expenses according to IBM's internal policy.