Daiane Nascimento

• Provided customer service, scheduling and coordination of repairs with customers and the team. Proposed an improvement overview for the department to leadership.
• Organized and standardized the cloud filing system based on the needs of four departments. Developed a Standard Operating Procedure (SOP) and shared the new model with all team members.

• Managed warehouse inventory.
• Developed fleet maintenance schedule for preventative maintenance.
• Presented a racking solution to optimize floor plan utilization and product organization. Due to company restructuring, the project was put on hold.
• Acted as the first point of contact for repair & warranty services. I helped to decentralize Alberta's operations and ticket processing, integrating the department in British Columbia
• Organized the schedule for delivery and installation of new products, and repair & warranty work.
• Processed payroll data entry and managed staff time off schedule.
• Ensured safe work practices and policies were followed by the team.

• Developed and implemented schedules and procedures for safety inspections and preventive maintenance programs.
• Implemented a work order tracking system for KPIs. The dashboard created graphical analyses used for monthly reports presented to key stakeholders. In the first month of implementation, we noticed a performance of 59.24% above our monthly target (736 calls out of 300 monthly calls per contract). This gave us leverage to renegotiate our contract with the YVR Authority, allowing for greater control over planning and resources.
• Developed a layout study to improve the shop. Decluttering and identification of parts reduced the time to search for materials and optimized physical space.
• Participated in committee meetings by attending departmental, health and safety, project planning and management meetings.
• Prepared repair estimates that were out of scope and coordinated execution with stakeholders, suppliers and team members once approved.

• Coordinated project plans with customers, project members, and subcontractors.
• Provided weekly project progress to Strata Adjusters and Property Managers.
• Worked with estimating software (Xactimate) to enter sketches and scopes, generating estimates.
• Increased customer satisfaction by approx. 60% in the team by developing an email template to customers informing the cause of loss, areas affected and a rough estimate of completion. Customers were happy to know the big picture of the process and to whom to talk regarding any questions or concerns.
• The biggest project that I worked on was a 50-unit flood due to a pipe burst on the top of the building