Daisy Silva

• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Answered questions about store policies and addressed customer concerns.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Identified and resolved discrepancies and errors in customer accounts.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Performed various clerical duties by filing and email documents and creating customer databases.
• Approved and terminated customer contracts upon request.

Identify customer needs, answer questions and solve problems;

• Management inbound and/or outbound calls;
• Maintained and managed customer files and databases.
• Attended telephone skills and program information training sessions to boost aptitude.
• Sale of products and services bank;
• Received multiple positive reviews acknowledging dedication to excellent customer service.