Damien Rucker
New Rochelle
Summary
Senior Epic consultant with extensive experience in implementing EMR systems across healthcare organizations. Specializing in modules Cadence, Ambulatory and Provider Personalization. Passionate about driving operational efficiency and elevating the quality of patient care in the healthcare environment.
Overview
7
7
years of professional experience
Work History
Epic Ambulatory/Epic Cadence Consultant ATE
Trinity Loyola
Chicago
03.2026 - 03.2026
- Provided on-site support during ambulatory system go-live events.
Epic Ambulatory Credentialed Trainer
Northwell Health
Queens
12.2025 - 02.2026
- Delivered training sessions on Epic Ambulatory software to clinical staff.
Ambulatory Care Provider Support / Epic Cadence Support
Optum AHN
Wabash
11.2025 - 11.2025
- Provided go-live support for ambulatory applications in clinical settings.
Ambulatory Care/ Cadence Support
Mount Sinai
New York
10.2025 - 10.2025
- Provided technical support for Epic applications to address end user inquiries.
Cheers Golive Support
Optum OCCA
Santa Ana
09.2025 - 10.2025
- Facilitated go-live support for users during critical implementation phases.
Cadence / Provider Personalization Golive Support
Trinity Health
Iowa
05.2025 - 05.2025
- Trained staff on best practices for using Epic Cadence features.
Beacon Infusion Nurse , Provider Support GoLive
Optum Healthcare
San Mateo
12.2024 - 12.2024
- Provided technical support for Epic applications to address user inquiries.
Beacon Infusion Nurse , Provider Support GoLive
Optum Pediatrics
Mount Kisco
12.2024 - 12.2024
- Provided technical support for Epic applications to address user inquiries.
Beacon Infusion Nurse , Provider Support GoLive
Optum Healthcare
Henderson
12.2024 - 12.2024
- Collaborated with healthcare teams to resolve workflow issues during implementation.
Soft Golive Cadence Referrals Support
Optum Healthcare
11.2024 - 11.2024
- Assisted users with troubleshooting technical problems during go-live events.
Mobile Clinic Beaker Support
SMMC Healthcare
10.2024 - 10.2024
- Assisted users with troubleshooting technical problems during go-live events.
Cadence/Referrals Specialist Support
Optum Healthcare
09.2024 - 09.2024
- Provided hands-on support during Epic Ambulatory go-live events.
Lead Epic Ambulatory Informaticist
Sharp Medical Group
San Diego
03.2024 - 09.2024
- Evaluated software solutions for improved patient care and operational efficiency as well as Investigating issues reported by end users relating to functionality or usability of applications.
Lead Epic Workflow Informaticist
SCMG Post Go Live
Harrison
02.2024 - 04.2024
- Streamlined workflows by analyzing process efficiency and identifying bottlenecks.
Bones Provider Support
SFHS-TBJ
03.2024 - 03.2024
- Trained staff on new systems and processes for efficient usage.
Cadences/Referral Support
Tidelands Health
Myrtle Beach
02.2024 - 02.2024
- Provided ongoing support to users during software transitions and updates.
Family Medicine /Cadence Support
Montefiore Hospital
New York
01.2023 - 02.2024
- Supported end-users with Epic Cadence system inquiries and troubleshooting.
ECW Golive / Provider Support
South Coast Ortho
01.2024 - 01.2024
- Provided technical support for Epic applications to address user inquiries.
Epic Secure chat/Haiku/Rover implementation
Moses Montefiore
Bronx
07.2023 - 08.2023
- Analyzed Epic application workflows along with client requirements to enhance user experience and efficiency as well as tailor software installations effectively while collaborating with cross-functional teams to successfully implement system solutions.
Beacon/Beaker Support
Boston Medical
Boston
05.2023 - 05.2023
- Resolved escalated support tickets, enhancing user satisfaction with timely solutions.
Orthopedic Surgeon Support
White Plains Medical
White Plains
04.2023 - 05.2023
- Collaborated with clinical teams to facilitate change management initiatives during system upgrades and implementations.
Provider Support
St. Jude’s Children’s Hospital
New York
10.2022 - 10.2022
- Provided go-live support for ambulatory applications in clinical settings.
Beacon Provider Support
Atrium Health
Rome
08.2022 - 08.2022
- Assisted users with troubleshooting technical problems during go-live events.
Beacon Infusion Clinic Support
Blueridge Health
Hickory
07.2022 - 08.2022
- Trained staff on new systems and processes for efficient usage.
Bones Surgeon Support
UNC Health
Lumberton
07.2022 - 07.2022
- Collaborated with healthcare teams to resolve workflow issues during implementation.
Beaker Lab Support
BJC Health
St Louis
04.2022 - 05.2022
- Provided comprehensive Epic Ambulatory Go-Live support to end users and troubleshooted any technical issues encountered.
Beacon Infusion Clinical Support
JACC OP
Lubbock
03.2022 - 03.2022
- Provided technical support for Epic applications to address user inquiries.
Cadence/Referral Support
LCMC
Louisiana
01.2022 - 02.2022
- Trained staff on Epic Cadence functionalities and best practices.
Clinical Support/Cadence
VCU Health System
Richmond
09.2021 - 10.2021
- Resolved escalated support tickets, enhancing user satisfaction with timely solutions.
Referrals/Cadence Support
Soft Go Live Support
Albuquerque
02.2019 - 03.2019
- Collaborated with healthcare providers to streamline referral workflows.
Education
Bachelor of Arts -
SUNY Empire State College
New York NY06-2027
High School Diploma -
Eagle Academy For Young Men
Bronx NY06-2016
Skills
- Cadence/Prelude
- Clinical
- Providers Personalization
- Epic Inpatient (ClinDoc, Beacon, CPOE)
- Epic Telehealth
- Epic My chart
- ServiceNow (Ticketing Systems)
- Dragon
- Haiku/Rover Set up
- End-user training
- Effective communication skills
- Excellent client relations
- Strong problem-solving skills
- Epic charting
- Epic EHR implementation
- Epic ambulatory proficiency
- Clinical workflow expertise
References
Upon Request
Timeline
Epic Ambulatory/Epic Cadence Consultant ATE
Trinity Loyola
03.2026 - 03.2026
Epic Ambulatory Credentialed Trainer
Northwell Health
12.2025 - 02.2026
Ambulatory Care Provider Support / Epic Cadence Support
Optum AHN
11.2025 - 11.2025
Ambulatory Care/ Cadence Support
Mount Sinai
10.2025 - 10.2025
Cheers Golive Support
Optum OCCA
09.2025 - 10.2025
Cadence / Provider Personalization Golive Support
Trinity Health
05.2025 - 05.2025
Beacon Infusion Nurse , Provider Support GoLive
Optum Healthcare
12.2024 - 12.2024
Beacon Infusion Nurse , Provider Support GoLive
Optum Pediatrics
12.2024 - 12.2024
Beacon Infusion Nurse , Provider Support GoLive
Optum Healthcare
12.2024 - 12.2024
Soft Golive Cadence Referrals Support
Optum Healthcare
11.2024 - 11.2024
Mobile Clinic Beaker Support
SMMC Healthcare
10.2024 - 10.2024
Cadence/Referrals Specialist Support
Optum Healthcare
09.2024 - 09.2024
Bones Provider Support
SFHS-TBJ
03.2024 - 03.2024
Lead Epic Ambulatory Informaticist
Sharp Medical Group
03.2024 - 09.2024
Lead Epic Workflow Informaticist
SCMG Post Go Live
02.2024 - 04.2024
Cadences/Referral Support
Tidelands Health
02.2024 - 02.2024
ECW Golive / Provider Support
South Coast Ortho
01.2024 - 01.2024
Epic Secure chat/Haiku/Rover implementation
Moses Montefiore
07.2023 - 08.2023
Beacon/Beaker Support
Boston Medical
05.2023 - 05.2023
Orthopedic Surgeon Support
White Plains Medical
04.2023 - 05.2023
Family Medicine /Cadence Support
Montefiore Hospital
01.2023 - 02.2024
Provider Support
St. Jude’s Children’s Hospital
10.2022 - 10.2022
Beacon Provider Support
Atrium Health
08.2022 - 08.2022
Beacon Infusion Clinic Support
Blueridge Health
07.2022 - 08.2022
Bones Surgeon Support
UNC Health
07.2022 - 07.2022
Beaker Lab Support
BJC Health
04.2022 - 05.2022
Beacon Infusion Clinical Support
JACC OP
03.2022 - 03.2022
Cadence/Referral Support
LCMC
01.2022 - 02.2022
Clinical Support/Cadence
VCU Health System
09.2021 - 10.2021
Referrals/Cadence Support
Soft Go Live Support
02.2019 - 03.2019
Bachelor of Arts -
SUNY Empire State College
High School Diploma -
Eagle Academy For Young Men