Daniel Schiewaldt de Moraes

- Address and resolve customer complaints related to derivatives products, including Futures, Margin, and Options, with professionalism and empathy.

- Investigate and analyze the root causes of customer issues, ensuring thorough understanding and effective resolution.

- Collaborate with internal departments, such as trading, risk

management, and compliance, to resolve complex cases efficiently.

- Document all customer interactions and complaint resolutions accurately in the system.

- Maintain up-to-date knowledge of company policies, industry regulations, and market conditions to address customer concerns accurately.

- Provide expert support for customers dealing with derivatives products, including Futures, Margin, Loans and Options, ensuring a deep understanding of these complex financial instruments.

- Resolve issues related to derivatives trading, including contract specifications, margin requirements, and settlement processes.

- Collaborate with internal teams to document and address customer requests accurately, enhancing service efficiency.

- Consistently strive to exceed Key Performance Indicators (KPIs) by prioritizing exceptional client experiences and fostering strong team collaboration.

- Managed inbound communications through live chat, and other service channels.

- Resolved crypto deposit and withdrawal cases, spot trading issues, account-related concerns, and NFT inquiries.

- Utilized extensive blockchain knowledge to address customer inquiries effectively.

- Adhered to established communication protocols, guidelines, and policies.

- Demonstrated strong multitasking abilities and maintained composure under pressure.

- Applied comprehensive knowledge of the company's diverse product offerings to assist customers efficiently.