WELLINGTON LUIZ DE SOUZA
Rio de Janeiro
Summary
Hospitality professional, studying Business Administration with a career developed in renowned hotels nationally. Dynamic, with an entrepreneurial profile, responsible, assertive and with strong ethical principles. Teamwork skills, which contribute to the performance of activities and the company's organizational flows and processes. Good computer knowledge, especially Word, Excel and PowerPoint.
Overview
6
6
years of professional experience
Work History
Receptionist
Premier Copacabana Hotel
08.2021 - 05.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Prodigy Hotel Santos Dumont
04.2019 - 10.2020
- I performed all check-in and check-out tasks, online and telephone reservations
- Welcome everyone who arrived, answered the phone, checked incoming emails and reply to them, made reservations, pre reservations and cancellations.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected rooms payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
Guest Service Agent
Prodigy Hotel Santos Dumont
10.2018 - 03.2019
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Cleaner
Windsor Adm. Hotéis
10.2016 - 03.2017
- Clean and tidy up all areas according to cleaning standards, provide excellent customer service, create daily task lists and record all rooms serviced, maintain equipment in good condition, report any shortages, damages or safety issues, resolve reasonable guest complaints/requests and inform others when necessary to check stock levels of all guest goods consumption, comply with health and safety standards and act in accordance with company policies and licensing legislation.
Education
Bachelor Degree in Administration -
Estacio De Sá University
Skills
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- File Management
- Customer/Client relations
- Scheduling
- Supply Management
- Customer Service
- Efficient Cleaning Techniques
- Health and safety compliance
- Housekeeping knowledge
- Safety awareness
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Elementary (A2)
Personal Information
Nationality: Brazilian
Timeline
Receptionist
Premier Copacabana Hotel
08.2021 - 05.2022
Receptionist
Prodigy Hotel Santos Dumont
04.2019 - 10.2020
Guest Service Agent
Prodigy Hotel Santos Dumont
10.2018 - 03.2019
Cleaner
Windsor Adm. Hotéis
10.2016 - 03.2017
Bachelor Degree in Administration -
Estacio De Sá University
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