DANIELA SANTOS SILVA
Camaçari, Bahia
Summary
Dynamic and innovative professional with a proven track record at Iberostar Hotels & Resorts, enhancing customer satisfaction and increasing revenue through expert mixology and creative menu development. Skilled in team training and development, demonstrating exceptional leadership and interpersonal communication. Achieved significant sales growth by mastering beverage preparation and engaging customer service. Creative BARMEN with 11 years of experience serving wine, liquor and beer in [Type] environments. Reliable, hardworking and skilled in assessing customer needs and expectations.
Overview
12
12
years of professional experience
Work History
BARMAN
Iberostar Hotels & Resorts
01.2013 - Current
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Built relationships with vendors to manage orders and negotiate costs.
- Supported management in the planning and execution of promotional events to attract new customers.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
- Increased revenue through skillful upselling techniques and detailed knowledge of wine pairings.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Collaborated with kitchen team to develop innovative food pairings for specialty cocktails or wine selections.
- Boosted teamwork and collaboration with open communication among staff members during busy shifts.
- Implemented creative solutions for handling high-volume orders without sacrificing quality or presentation.
- Improved customer satisfaction by providing efficient, friendly service and tailored drink recommendations.
- Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Optimized workflow efficiency by delegating tasks appropriately during busy periods.
- Enhanced guest experiences by creating visually appealing, well-balanced cocktails using fresh ingredients.
- Streamlined drink preparation processes for faster service during peak hours.
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Taught employees bar sales techniques, resulting in higher profits.
- Reduced losses by monitoring and managing bar inventory with software.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
- Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
- Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Ensured compliance with local health codes and regulations through vigilant sanitation practices.
- Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Completed requisitions to maintain required stock par levels.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
GARCONETE
Iberostar Hotels & Resorts
01.2013 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Streamlined order-taking process to minimize wait times for diners.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Managed inventory of dining supplies to prevent shortages during service.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
TÉCNICO - TECNICA EM INFERMAGEM
GRAU TÉCNICO
Salvador, Bahia, Brazil07.2025
TÉCNICO - CUIDADOR DE IDOSO
ESCOLA TÉCNICA CUIDAR
Camaçari, Bahia, Brazil09.2024
Skills
- Cleanliness and hygiene
- Order Taking
- Health and Safety Regulations
- Menu development
- Patient Examination
- Instrument Sterilization
- Beverage Preparation
- Creativity and Innovation
- Record preparation
- Salesmanship
- Glassware knowledge
- Alcohol Knowledge
- Mixology expertise
- Bar setup and breakdown
- Liquor, beer, and wine knowledge
- Highly reliable
- Customer Service
- Food Preparation
- Organizational ability
- Preparing garnishes
- Team training and development
- Handling Difficult Customers
- Hospitality service expertise
- Food Service
- Customer service expertise
- Responsible Alcohol Service
- Engaging personality
- Service-oriented mindset
- Creative Mixology
- Professional Appearance
- New Hire Training
- Payment Processing
- Outgoing Personality
- Cash Register Operation
- Staff Management
- Suggestive Selling
- Menu Memorization
- Complex Problem-Solving
- Sales expertise
- Inventory
- Order Management
- Classic cocktails
- Performance Improvement
- Basic accounting
- Ordering bar supplies
- Food Running
- Wine and liquor knowledge
- Clear and effective communication
- Group reservations management
- Health codes compliance
- Ordering Procedures
- Knowledge of craft and microbrews
- Changing beer kegs
- ABC standards
- Dining room management
- Elegant food plating
- Aloha POS
- Responsible Serving
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Problem-solving abilities
- Time Management
- Honest and Dependable
- Food and Beverage Service
- Collaboration and Teamwork
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Professional Service Standards
- Teamwork and Professionalism
- Organizational Skills
- Attention to Detail
- Hospitality and Guest Service
- Adaptability and Flexibility
- Good Conversationalist
- Self Motivation
- Time management abilities
- Stamina and Endurance
- Decision-Making
- Team Collaboration
- Effective Communication
- Active Listening
- Problem-solving aptitude
- Reliability
- Adaptability
- Team Management
- Professionalism
- Interpersonal Skills
- Engaging Customers
- Team building
- Sales Development
- Relationship Building
- Analytical Thinking
- Task Prioritization
- Analytical Skills
- Logistic Operations
- Interpersonal Communication
Timeline
BARMAN
Iberostar Hotels & Resorts
01.2013 - Current
GARCONETE
Iberostar Hotels & Resorts
01.2013 - Current
TÉCNICO - TECNICA EM INFERMAGEM
GRAU TÉCNICO
TÉCNICO - CUIDADOR DE IDOSO
ESCOLA TÉCNICA CUIDAR
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