Daniele Abrahao
Rio De Janeiro,RJ
Summary
Manager with 20 years' experience in customer service through operations in Rio de Janeiro and 7 other cities in the South, Southeast and Midwest. Willing to apply negotiation and consultative sales skills to achieve the company's productivity targets. company's productivity targets. Develops teams and ensures quality in the delivery of stipulated deadlines and processes. Recognized for her proactive, cordial and empathetic attitude, capable of ensuring customer and team satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
District Manager
Localiza Rent a Car S/A
09.2010 - 05.2024
- Acting as a liaison between the head office and the branches;
- Coordination, communication and recommendation to senior management;
- Ensuring that subsidiaries add value and cultivate long-term relationships with clients;
- Creating strategic plans for growth and development, teams and processes;
Account Manager
Tap Maintenance & Engeneering S/A
07.2008 - 04.2010
- Expertise in contract management, from the development of commercial proposals to financial reporting using the SAP system;
- Analysis of market trends and competition;
- Management of national and international client accounts, including cross-selling, conflict resolution, negotiation of contracts and amendments and trilingual administration;
- Building long-term relationships of trust with clients;
Customer Support Coordinator
Varig Engenharia E Manutenção S/A
06.2005 - 07.2008
- Managing and monitoring contracts signed with clients in your activity area;
- Monitoring contractual terms and conditions, ensuring execution in accordance with negotiations;
- Ensuring adequate customer support service, protecting the interests of the company and the customer at the same time;
- Being responsible for relationships with clients and business partners;
- Ensuring compliance with local commercial policies, in line with the policies defined by corporate;
- Coordinating the team and developing it;
- Ensuring the best possible service, complying with commercial premises, seeking customer delight and long-term relationships;
Education
MBA - Business Intelligence And Business Management
Universidade Veiga De Almeida
Rio De Janeiro, Brazil05-2025
Bacharel - Tourism
Universidade Estácio De Sá
Rio De Janeiro, Brazil06-2021
Skills
- Ability to express oneself clearly;
- Encouraging teamwork;
- Performance and process management;
- Leadership / Flexibility;
- Good communication skills when interacting with clients;
- Commitment to teamwork;
- Proactivity to meet customer demands;
- Dynamism to work in different areas;
- Adaptability to different customer profiles
- Conflict management;
- Ability to manage time and prioritize tasks;
- Emotional balance for challenging situations;
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
District Manager
Localiza Rent a Car S/A
09.2010 - 05.2024
Account Manager
Tap Maintenance & Engeneering S/A
07.2008 - 04.2010
Customer Support Coordinator
Varig Engenharia E Manutenção S/A
06.2005 - 07.2008
MBA - Business Intelligence And Business Management
Universidade Veiga De Almeida
Bacharel - Tourism
Universidade Estácio De Sá
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