André De Marco
São Paulo,Brazil
Summary
Professional with 19+ years of experience in delivery, business operations, financial performance, and strategic programs. Combines business acumen with technical expertise and advanced analytics, with proven experience in automating reporting and transform complex data into actionable insights. Recognized for a natural ability to engage people, foster collaboration, and lead with integrity, empathy, and optimism. Strong problem-solver with active listening skills, capable of turning diverse perspectives into value-driven solutions. Brings a growth mindset and Agile approach, focused on delivering impactful outcomes and long-term value.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Business Operations & Performance Lead, Cloud SW and Services
ERICSSON
, Brazil
07.2020 - 09.2025
- Lead business operations and strategy execution across CSS Latam South, aligning forecasts, budgets, and profitability goals.
- Supported and advised CSS LAS VP and LT team with insights and governance, driving KPI/OKR execution and ensuring strategic alignment to enable effective decision-making.
- Automated and enhanced financial reporting and analytics tools, simplifying complex data into actionable insights that improved visibility and accelerated leadership decision-making.
- Partnered with Finance, Commercial, Delivery, and executive stakeholders to review financial results, KPIs, agreements, and risks, ensuring compliance and supporting strategic priorities.
- Acting Head of Business Operations for CSS Latam North (period: July/2020 – Mar/2021), leading financial and operational performance across region and supporting executive decision-making.
Capacity Manager, Digital Services
ERICSSON
, Brazil
09.2017 - 06.2020
- Managed delivery capacity planning and resource forecasting, ensuring optimal use of financial and human capital.
- Designed and implemented strategies to close competence gaps, improve team agility, and support delivery excellence.
- Generated accurate resource demand by utilizing advanced analytics tools.
Service Delivery Management, Digital Services
ERICSSON
02.2016 - 08.2017
- Strengthened cross-functional collaboration between global delivery centers and strategic partners, improving project margin and execution.
- Drove resource allocation and governance frameworks to scale project execution and mitigate delivery risk.
Integration Engineer / Technical Lead
ERICSSON
02.2007 - 01.2016
- Delivered complex system integrations in critical environments as technical lead and solution advisor.
- Ensured alignment between technical execution and customer expectations through thorough requirements analysis.
- Conducted testing and documentation to validate integration processes.
- Collaborated across multiple CSS domains, including BSS, Core, Network Management, and IPTV, gaining extensive expertise.
Sales Planning Analyst
CLARO Nxt – NII Holdings
01.2012 - 01.2013
- Facilitated strategic alignment among sales, marketing, and corporate functions to improve business planning and drive revenue growth.
- Delivered insights that supported informed decision-making and optimized campaign strategies.
Trainee – IT Support & Automation
NUXEN – IT Consultancy
03.2006 - 02.2007
- Provided customer support and created process automation tools, improving service efficiency.
Education
B.Sc. - Computer Science
Universidade Nove de Julho
Brasil, Sao Paulo 02.2005 - 12.2008
Latest Training
- PMP Project Management Professional Training – NETMIND, 2025
- Lean Six Sigma Yellow Belt – Ericsson, 2024
- Leaders Core Curriculum – Ericsson, 2024
- Business Innovation (Magnet Program) – Northeastern University, 2023
- Agile Professional Training – Adapworks, 2019
Timeline
Business Operations & Performance Lead, Cloud SW and Services
ERICSSON
07.2020 - 09.2025
Capacity Manager, Digital Services
ERICSSON
09.2017 - 06.2020
Service Delivery Management, Digital Services
ERICSSON
02.2016 - 08.2017
Sales Planning Analyst
CLARO Nxt – NII Holdings
01.2012 - 01.2013
Integration Engineer / Technical Lead
ERICSSON
02.2007 - 01.2016
Trainee – IT Support & Automation
NUXEN – IT Consultancy
03.2006 - 02.2007
B.Sc. - Computer Science
Universidade Nove de Julho
02.2005 - 12.2008
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