A dedicated and experienced professional with expertise in facility operations coordination and staff management & development, ensuring high ethical standards are upheld. Demonstrates a strong understanding of fitness industry trends and possesses comprehensive knowledge of fitness equipment, member satisfaction, contributing to effective sales, marketing tactics and optimising club resources. Skilled in business performance analysis and fostering customer relationships, aiming to drive organisational success within the fitness sector.
Overview
20
20
years of professional experience
13
13
years of post-secondary education
5
5
Diploma
Work history
Exercise Physiologist
TBI Health
Wellington, New Zealand
2023.09 - 2025.10
Collaborated with multidisciplinary teams to optimise patient care.
Mentored junior staff members, fostering a collaborative work environment.
Coordinated rehabilitation exercises for recovery from injuries or surgery.
Monitored client progress through regular follow-ups and adjustments in the plan as needed.
Executed physiological testing procedures for accurate data collection.
Implemented injury prevention strategies, reducing incidence of sports-related injuries.
Streamlined processes in the gym facility for better operational efficiency.
Managed gym facilities, ensuring safety and cleanliness.
Managed Continued Professional Development (CPD) to stay up-to-date on current industry developments and technology advancements.
Assessed risk of injury and implemented preventative measures to help safeguard patients.
Synthesised health-related information to help patients comprehend diagnoses, symptoms and treatments and feel empowered through understanding.
Fitness club manager
Body Fit Training Christchurch
Chritchurch, New Zealand
2022.07 - 2023.09
Developed strong relationships with members through regular interaction and feedback collection.
Coordinated with maintenance staff to ensure top-notch equipment conditions.
Streamlined administrative processes for enhanced efficiency.
Maintained up-to-date records of memberships and payments.
Oversaw employee schedules, ensuring adequate staffing during peak hours.
Increased membership retention by offering personalised workout plans.
Fostered a positive club culture with excellent customer service skills.
Monitored budget expenditures to keep finances under control.
Assisted in recruitment process, selecting highly qualified trainers and staff.
Improved team performance with regular training and feedback sessions.
Devised marketing strategies, attracting new members to the club.
Led promotional activities, boosting brand visibility in local area.
Implemented cleanliness protocols, maintaining a hygienic facility at all times.
Managed club operations for smooth daily functioning.
Coordinated maintenance and cleaning work to keep facility in good condition.
Liaised with senior management and provided ongoing reports to share business performance.
Senior Rehabilitation Therapist
Self-Employed
Brasília, Brasil
2021.03 - 2022.05
Assisted in pain management strategies by applying non-invasive methods.
Conducted comprehensive assessments on new patients to establish baseline function levels.
Educated families about patient conditions and rehabilitation processes, promoting understanding and cooperation.
Updated skill set regularly through professional development courses and workshops, ensuring provision of best practice treatments at all times.
Optimised comfort during therapy sessions using modern adaptive devices.
Developed individualised treatment plans to accelerate recovery process.
Worked closely with occupational therapists to create holistic rehabilitation programmes for patients after serious injuries or surgeries.
Facilitated recovery with personalised therapeutic exercises.
Documented patient progress meticulously, providing accurate data for future reference.
Evaluated patient progress, ensuring appropriate adjustments in treatment plans.
Researched latest innovations in field of rehabilitation therapy maintaining up-to-date knowledge base.
Treated patients with neurological and musculoskeletal conditions, offering comprehensive care to meet needs.
Collaborated with other health care professionals to evaluate complex cases and address innovative treatments.
Senior Personal Trainer
Habit Health
Wellington, New Zealand
2020.10 - 2021.03
Educated clients about the importance of stretching before and after workouts to prevent injuries.
Supported overweight individuals in weight loss journey with targeted fat-burning workouts.
Reinforced adherence to gym rules whilst promoting a positive image of the establishment.
Assisted rehabilitation of injured clients with tailored low-impact exercises.
Fostered an inclusive gym environment by being approachable, empathetic, and respectful to all members.
Provided superior customer service to gym members, resulting in increased client retention rates.
Created a motivational environment for clients to meet their fitness goals through positive encouragement and constructive feedback.
Led group training sessions to enhance team building and social interaction amongst participants.
Collaborated closely with physiotherapists for safe training of post-injury clients.
Developed individualised fitness programmes by assessing client's physical fitness levels and personal goals.
Adhered strictly to professional codes of conduct including confidentiality, dignity, respect and honesty.
Fitness club manager
F45 Training - Browns Bay
Auckland, New Zealand
2020.03 - 2020.10
Developed strong relationships with members through regular interaction and feedback collection.
Coordinated with maintenance staff to ensure top-notch equipment conditions.
Streamlined administrative processes for enhanced efficiency.
Maintained up-to-date records of memberships and payments.
Oversaw employee schedules, ensuring adequate staffing during peak hours.
Increased membership retention by offering personalised workout plans.
Fostered a positive club culture with excellent customer service skills.
Monitored budget expenditures to keep finances under control.
Assisted in recruitment process, selecting highly qualified trainers and staff.
Improved team performance with regular training and feedback sessions.
Devised marketing strategies, attracting new members to the club.
Led promotional activities, boosting brand visibility in local area.
Implemented cleanliness protocols, maintaining a hygienic facility at all times.
Managed club operations for smooth daily functioning.
Coordinated maintenance and cleaning work to keep facility in good condition.
Liaised with senior management and provided ongoing reports to share business performance.
Fitness Clube Manager
F45 Training - Invercargill
Invercargill, New Zealand
2019.05 - 2020.01
Developed strong relationships with members through regular interaction and feedback collection.
Coordinated with maintenance staff to ensure top-notch equipment conditions.
Streamlined administrative processes for enhanced efficiency.
Maintained up-to-date records of memberships and payments.
Oversaw employee schedules, ensuring adequate staffing during peak hours.
Increased membership retention by offering personalised workout plans.
Fostered a positive club culture with excellent customer service skills.
Monitored budget expenditures to keep finances under control.
Assisted in recruitment process, selecting highly qualified trainers and staff.
Improved team performance with regular training and feedback sessions.
Devised marketing strategies, attracting new members to the club.
Led promotional activities, boosting brand visibility in local area.
Implemented cleanliness protocols, maintaining a hygienic facility at all times.
Managed club operations for smooth daily functioning.
Coordinated maintenance and cleaning work to keep facility in good condition.
Liaised with senior management and provided ongoing reports to share business performance.
Chief Technical Officer
Bliss
Brasilia, Brasil
2013.08 - 2020.01
Drove process improvement initiatives for increased productivity.
Directed staff training programmes to ensure competency and skill development.
Negotiated contracts with external partners for mutual benefits.
Implemented robust risk management measures for organisational protection.
Optimised data management processes for better decision-making capabilities.
Fostered strong relationships with clients to boost customer retention.
Developed innovative technological strategies, driving business growth.
Improved system efficiency with thorough troubleshooting.
Ensured project completion within set deadlines to drive productivity.
Coordinated cross-functional teams to achieve common goals.
Implemented cost-saving measures, resulting in increased profitability.
Education
Diploma of Higher Education - Business Management
Aspire2
Wellington, New Zealand
2025.01 - 2025.11
Certificate of Higher Education - Business & Team Leadershi[
Open Polytechnic Kuratini Tuwhera
New Zealand
2025.01 - 2025.06
Diploma of Higher Education - Sports Injury Prevention
Barca University
Spain
2023.10 - 2024.09
Diploma of Higher Education - Wellness & Rehabilitation
Southern Institute of Technology
New Zealand
2019.02 - 2019.11
Bachelor of Science - Physical Education
UniCeub
Brasil
2005.01 - 2013.06
Skills
Ethical standards upholding
Facility operations coordination
Sales and marketing tactics
Fitness industry trends understanding
Fitness equipment knowledge
Customer relationships
Business performance analysis
Staff management & development
Languages
English
Fluent
Spanish
Intermediate
Affiliations
Football
Music
Reading
Accomplishments
Oversaw end-to-end business operations during the COVID-19 lockdown,
achieving a 90% retention rate at F45 Browns Bay
Enhanced retention and satisfaction through cultural development and
feedback implementation achieving 95% of sales and retention rate at BFT Christchurch
Directed a high-performance team, achieving a 60% membership growth
within 4 months at F45 Invercargill
Contributed to award-winning customer service, achieving a 42-month
average retention rate at Bliss
Certification
Aging, Exercise and Rehabilitation – CELAFISCS, BRA (2010)
Customer Service & Retention – CELAFISCS, BRA (2010)
Recreational & Physical Activities for the Elderly – CELAFISCS, BRA (2010)
Sales – American Chamber of Commerce, BRA (2015)
Manual Trigger Point Therapy – BMS Move, BRA (2015)
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Diploma of Higher Education - Business Management
Aspire2
2025.01 - 2025.11
Certificate of Higher Education - Business & Team Leadershi[
Open Polytechnic Kuratini Tuwhera
2025.01 - 2025.06
Diploma of Higher Education - Sports Injury Prevention
Barca University
2023.10 - 2024.09
Exercise Physiologist
TBI Health
2023.09 - 2025.10
Fitness club manager
Body Fit Training Christchurch
2022.07 - 2023.09
Senior Rehabilitation Therapist
Self-Employed
2021.03 - 2022.05
Senior Personal Trainer
Habit Health
2020.10 - 2021.03
Fitness club manager
F45 Training - Browns Bay
2020.03 - 2020.10
Fitness Clube Manager
F45 Training - Invercargill
2019.05 - 2020.01
Diploma of Higher Education - Wellness & Rehabilitation
Freelance Financial Modeller & Fractional CFO at Various SAAS and Startup VenturesFreelance Financial Modeller & Fractional CFO at Various SAAS and Startup Ventures