Debora Abreu
London,Brixton
Summary
Experienced hospitality professional with expertise in customer service, reservation management, and guest relations. Proficient in hotel software, billing processes, and data entry accuracy, ensuring seamless check-in and check-out procedures. Skilled in complaint resolution, room allocation efficiency, and maintaining high hospitality standards. Adept at event planning assistance, tourist information provision, and multilingual communication to enhance guest experiences. Demonstrates strong kitchen operations knowledge including food preparation, stock management, and compliance with safety standards. Excels under pressure with a professional attitude and flexible shift availability while maintaining quality control and multitasking in dynamic environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Hotel Receptionist
CALLAI HOTEL
Toledo, Parana
01.2022 - 06.2024
- Provided hotel information for improved guest experience.
- Increased efficiency by swiftly resolving any complaints or issues.
- Streamlined check-in procedure by efficiently handling guest documents.
- Reduced wait times with high-speed processing of reservations.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Improved customer satisfaction for providing timely assistance during stay.
- Managed room availability charts to ensure zero overbooking.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Managed lost property system effectively to return misplaced items quickly.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Ensured guest comfort with prompt attention to their needs and requests.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Maintained security measures, protecting guest personal information and privacy.
- Greeted and checked-in guests promptly and professionally.
- Processed and provided clear, accurate receipts for guest payments.
- Posted new charges to customers' rooms and compiled itemised statements.
Assistant Restaurant Manager
Buonissimo buffet e eventos
Almirante Tamandare, Parana
01.2016 - 11.2021
- Implemented hygiene regulations to maintain a clean and safe environment.
- Collaborated closely with the Restaurant Manager on promotional activities to boost patronage.
- Ensured compliance with health and safety standards at all times.
- Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
- Supervised staff during busy periods for smooth operations.
- Maintained high standards of customer service by handling complaints professionally.
- Resolved any issues between the kitchen and floor staff swiftly, resulting in harmony within the team.
- Handled cash transactions accurately and responsibly.
- Fostered team spirit amongst the staff, promoting a positive work culture.
- Monitored food quality control procedures diligently, maintaining the highest standards of dishes served.
- Assisted with menu planning, offering creative input.
- Streamlined food preparation processes, improving operational efficiency.
- Managed supply inventory to avoid shortages or excesses.
- Organised special events and functions, including receptions, parties, and corporate lunches.
- Ensured the freshness of food items by regularly checking expiry dates.
- Paid close attention to detail whilst plating dishes before they were served.
- Handled customer complaints promptly and professionally.
- Followed recipes meticulously, ensuring consistency in dish preparations across shifts.
- Helped maintain kitchen inventory, ensuring constant availability of necessary items.
- Prepared meals for improved customer satisfaction.
- Assisted the chef in meal preparation, ensuring timely delivery of orders.
- Washed and cut various types of meat and fish, improving prep times during peak hours.
- Kept kitchen areas clean, orderly, and well-stocked for smooth service.
- Completed kitchen cleaning close-down duties at the end of the day, readying areas for the next shift.
- Thoroughly cleaned kitchen utensils, cookware, glassware, and serving dishes, maintaining faultless hygiene and presentation standards.
- Trained junior staff on kitchen processes to meet food preparation standards.
- Washed, peeled, and chopped vegetables to be used in dishes.
Education
Complete Secondary Education -
Colégio Curitiba
Curitiba, Parana 01.2005 - 12.2007
Skills
- Customer service
- Reservation management
- Check-In procedures
- Cash handling
- Billing processes
- Complaint resolution
- Multilingual communication
- Hotel software proficiency
- Data entry accuracy
- Room allocation efficiency
- Hospitality standards knowledge
- Computer literacy
- Guest relations
- Event planning assistance
- Tourist information provision
- Room cleaning standards
- Check-Out processes
- Food preparation
- Kitchen safety procedures
- Stock management
- Cleaning compliance
- Grill operation
- Vegetable cutting
- Kitchen equipment use
- Multitasking in busy environment
- Flexible shift availability
- Professional attitude under pressure
- Positive response to feedback
- Table clearing
- Quality Control
- Ingredient stock control
- Good listener
- Kitchen housekeeping
Languages
English
Advanced
Portuguese
Native
Spanish
Elementary
Timeline
Hotel Receptionist
CALLAI HOTEL
01.2022 - 06.2024
Assistant Restaurant Manager
Buonissimo buffet e eventos
01.2016 - 11.2021
Complete Secondary Education -
Colégio Curitiba
01.2005 - 12.2007
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