Demetrius Thomas
Austin
Summary
Dedicated Service Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Bartneder
Hotel ZaZa
01.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat guest, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Provided service to approximately 150 covers daily in relation to guest needs and wants.
Assistant General Manager
Caroline
09.2021 - 12.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Managed team of schedule with eye for coverage needs of approximately 200 daily and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Beverage Manager
Moxy Hotel
11.2020 - 08.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Ran a beverage program of $10,000 monthly with the drive to increase profit to loss.
Lead Bartender
Upstairs At Caroline
02.2018 - 11.2020
- Conducted inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Compose and maintain schedule for bar personnel.
- Assisted in task force for opening the following : Bitters end, The Distill. Repeal, The Distill. Acre 41, The Otis.
Bartender
Caroline
10.2017 - 02.2018
Education
High School Diploma -
Ellison High School
Killeen 05.2009
Some College (No Degree) - Liberal Arts And General Studies
University Texas San Antonio
San AntonioSkills
- Strong work ethic
- Creating and running merchandising programs
- Relationship Building
- Strong communication skills
- Ordering and invoicing
- Revenue Generation
- Financial Reporting
- Quality Assurance
- Highly reliable
- Guest Services
Timeline
Bartneder
Hotel ZaZa
01.2022 - Current
Assistant General Manager
Caroline
09.2021 - 12.2021
Beverage Manager
Moxy Hotel
11.2020 - 08.2021
Lead Bartender
Upstairs At Caroline
02.2018 - 11.2020
Bartender
Caroline
10.2017 - 02.2018
High School Diploma -
Ellison High School
Some College (No Degree) - Liberal Arts And General Studies
University Texas San Antonio
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