Denis Flavio Valerio De Sousa
Jacareí
Summary
Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles.
Overview
25
25
years of professional experience
Work History
Network Technician
Connectcom
01.2012 - 03.2023
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Worked with outside vendors for fiber installations and service.
- Maintained thorough understanding of local area and wide area networking and components.
- Installed [Type] network jacks in new construction and within existing facilities.
- Identified and immediately resolved issues with network devices.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Dressed and installed fiber cabling and hardware.
- Configured and maintained network backup and recovery procedures.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Configured, monitored and maintained email applications and virus protection software.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Ran cabling and installed data drops for new node installations.
- Performed tracing and patching operations for copper networks.
- Performed necessary maintenance to support network availability.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Network Technician
Teledata
06.2001 - 09.2010
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Configured and maintained network backup and recovery procedures.
- Dressed and installed fiber cabling and hardware.
- Identified and immediately resolved issues with network devices.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Installed [Type] network jacks in new construction and within existing facilities.
- Maintained thorough understanding of local area and wide area networking and components.
- Supported users both local and by phone with problem resolution and education.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
Network Technician
Connectcom
05.1998 - 06.2001
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Supported users both local and by phone with problem resolution and education.
Education
Associate of Science - Computer Network Electronics Technician
Unip
BrazilHigh School Diploma -
Univap
BrazilSkills
- Information Assurance
- Maintenance Organization and Development
- Switch Installation
- Ticket Management
- Voice over Internet Protocol (VoIP)
- Cable Termination
- Networking Hardware Installation
- Network Engineering
- Regulatory Policy Enforcement
- Network Troubleshooting
- CISCO Installations
- Fiber Testing
Timeline
Network Technician
Connectcom
01.2012 - 03.2023
Network Technician
Teledata
06.2001 - 09.2010
Network Technician
Connectcom
05.1998 - 06.2001
Associate of Science - Computer Network Electronics Technician
Unip
High School Diploma -
Univap
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