Summary
Overview
Work History
Education
Skills
Bilegual: English and Portuguese (learning Italian)
Languages
Timeline
Volunteer

Derlise Pilatti

Nova Padua, Rio Grande Do Sul,RS

Summary

Dynamic professional with experience at Adega Dom Camilo, excelling in client relations and conflict resolution. Having the ability to create clear communication with clients, ensuring a welcoming environment. Skilled in schedule management and relationship building, consistently delivering exceptional service and looking for positive interactions with clients and colleagues.

Overview

4
4
years of professional experience

Work History

Receptionist/Cashier Assistant

Adega Dom Camilo
10.2025 - Current
  • Managed front desk operations, ensuring visitor check-in.
  • Assisted in maintaining organized office environment.
  • Handled multi-line phone system, directing calls and providing information to clients and staff.
  • Implemented efficient communication with the coworkers and clients.
  • Answering customers’ questions and solving problems when requested by them.

Volunteer

Flavio Luis Ferrarini Insitute
08.2021 - Current
  • Assisted in organizing book fairs and festivals to evolve the community.
  • Supported event planning and social media management.
  • Collaborated with team members to create and organize the events.


Babysitter

Au Pair in America
08.2023 - 08.2024
  • Supervised the kid daily activities, ensuring a safe and engaging environment.
  • Developed and implemented age-appropriate educational games and activities.
  • Taking the kid to the Library and to Play dates with friends.

Tourist Guide

Base Turismo
02.2022 - 08.2023
  • Conducted engaging tours, sharing historical and cultural insights with diverse groups.
  • Provided exceptional customer service, addressing inquiries and resolving issues as needed
  • Interacting with visitors and welcoming them so they always want to come back to visit us.
  • Sharing contacts so they always feel assisted and comfortable asking questions.
  • Answering all possible questions and always striving to provide accurate and culturally valuable information.

Waiter

Sacarolla
04.2022 - 03.2023
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Managed table assignments to optimize service flow during peak hours.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Helped my coworkers when they asked me for assistance.

Education

High School Diploma -

Escola Estadual De Ensino Médio Luiz Gelain
Nova Padua, Rio Grande Do Sul, Brazil
12-2022

Skills

  • Schedule management
  • Verbal and written communication
  • Routine management
  • Conflict resolution
  • Relationship building
  • Client relations

Bilegual: English and Portuguese (learning Italian)

I was born and raised in Brazil, where I attended public school. I always had very high grades and active participation in my community. I have always shown interest in learning new cultures and languages, and by the time I turned 17, I knew I wanted to study abroad and build new connections. Since the age of 11, I have studied English in a private school and further developed my skills during a two-year exchange program in the United States, where I took courses and lived with American families, fully immersed in the English language. Besides the Cultural expirience I was able to travel and meet people around the world, I went to Israel, Jordan, Bahamas, Puerto Rico, Domenican Republic and inside the US such as Florida, Atlanta, Pennsylania, Washigton DC, New Jersey, NYC, Michigan, California and Hawaii. In addition to English, I can also understand Italian, as my family is of Italian descent, where I have contact with Italians when visiting the town. 

Languages

English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Italian
Elementary (A2)

Timeline

Receptionist/Cashier Assistant

Adega Dom Camilo
10.2025 - Current

Babysitter

Au Pair in America
08.2023 - 08.2024

Waiter

Sacarolla
04.2022 - 03.2023

Tourist Guide

Base Turismo
02.2022 - 08.2023

Volunteer

Flavio Luis Ferrarini Insitute
08.2021 - Current

High School Diploma -

Escola Estadual De Ensino Médio Luiz Gelain
Derlise Pilatti