SAP ECC
Dhirendra Singh
Contract Support Specialist
Gopalganj
Summary
Dedicated contract & billing support specialist with more than 7 years of experience in processing highly accurate and relevant invoices . Experienced in developing new processes for enhancing team performance & minimizing the human errors. Expertise in T&M, T&E, milestone, fixed fee, recurring/periodic contracts and it's invoicing process. Have lead two development projects called "Project Closure Process" & "RebillRescue". Always willing to learn new process and develop myself.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Contract Support Specialist
Rockwell Automation
05.2024 - Current
- Helping out contract admin team to setup the contract correctly in SAP and project admin team to provide a better support to contracts.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Love to resolve billing and contract related issues by deep research and collaboration with different team member.
- Always in touch with TSM & Distributor to understand their requirement and act on it.
- Streamlined internal processes for quicker issue resolution, leading to reduction in average response time.
- Make reports for regional business manager/leaders to get the actual picture of contracts.
- Leading a project called "RebillRescue" which will reduce the number of credits/rebills per month and this will streamline the credit-rebills process.
Senior Billing Analyst
Rockwell Automation
9 2023 - 4 2024
- Helped team process the billing & contract setups on customized SAP web pages & ECC.
- Taken care of manual billing for whole west region (NA) with few teammates.
- Taken care of all the invoicing query email for a region.
- Analyzing time & expenses on monthly basis to have this billed accurately.
- Generated manual invoices in SAP.
- Helped team to improve accuracy and productivity
- Re-established a check list for accurate billing for whole billing team for NA region.
- Helped contract setup team to minimize errors in contract entry process.
- Investigated old invoicing issues and resolved.
Senior Billing/Quality Analyst
FIS Global
10.2021 - 08.2023
- I ensured invoices are processed accurately and emailed on time by manually or automatically.
- Developed a project closure process in order to close more than 6000 open contracts which were pending to be closed.
- Assisted with training new billing analyst and contract analyst.
- Created detailed reports, pivot tables and summaries based on substantial amounts of data.
- Functioned as subject matter expert for invoice processing, finalization, contract setups in SAP ERP related questions internally and externally.
- Finalized T&M, Fixed/Recurring fee invoices, credit memos and perform a detailed review of invoices to ensure amount and time billed is accurate.
- Ensured compliance for services, products all aspects of billing are met regarding internal operations and SOX policies
- Successfully migration of more than 4,000 projects from Oracle E-Business Suite to SAP ERP billing system for PS Fee
Billing Analyst/Contract Analyst
FIS Global
10.2017 - 09.2021
- Reviewing contracts, determining rev rec, TCV & funding method.
- Verifying & setting up projects in Oracle/SAP billing system and invoice processing.
- Assist in training of billing process in oracle and SAP.
- Invoicing of all the PS projects from project start date to finish date of contracts.
- T&M drafts, Fixed Fee drafts based on different requirements of internal & external client.
- Credit Memos and rebills finalization in Oracle/SAP billing system.
- Reviewing & resolving disputes in GetPaid.
- Resolving Labor exception errors related to timesheet in Oracle.
- Setup new client accounts and validated old client accounts in oracle based on contracts and EMS for more than 1000 PS projects.
- Contract review and setups in Oracle/SAP via service now ticketing.
- Milestone setups, maintenance, and invoicing with high accuracy & timely manner.
- Cleared almost 20,000 disputed hours from Labor exception errors and invoiced correctly.
Education
MBA - Finance
Indira Institute of Management, University of Pune
Pune, India 05.2001 -
Skills
Time management abilities
Advance Excel
Customer relationship management
Support services
Remote support
Customer service
Documentation and reporting
Issue resolution
Data analysis
Problem-solving abilities
Teamwork and collaboration
Time management abilities
Awards and hobbies
- Beyond award, 02/22
- Star Performer, 12/19
- Cooking
- Watching & Playing Sports
Software
Oracle financial net-suite
Advance excel
Power BI
Timeline
Contract Support Specialist
Rockwell Automation
05.2024 - Current
Senior Billing/Quality Analyst
FIS Global
10.2021 - 08.2023
Billing Analyst/Contract Analyst
FIS Global
10.2017 - 09.2021
MBA - Finance
Indira Institute of Management, University of Pune
05.2001 -
Senior Billing Analyst
Rockwell Automation
9 2023 - 4 2024
Similar Profiles
Rodney Dale CaseyRodney Dale Casey
E and I Tech at Rockwell AutomationE and I Tech at Rockwell Automation
Deepikashree RDeepikashree R
Component Engineer at Rockwell AutomationComponent Engineer at Rockwell Automation
NARUPORN NAROTNARUPORN NAROT
APAC - SEA Team Lead at Sensia (SLB + Rockwell Automation JV.)APAC - SEA Team Lead at Sensia (SLB + Rockwell Automation JV.)