Diana Rocha
Osasco,SP
Work Preference
Summary
Operations and Asset Management professional with experience in critical infrastructure environments, data center operations, logistics flows, supplier coordination, and process governance. Proven track record in asset lifecycle management, inbound/outbound operations, inventory control, documentation compliance, and operational standardization. Currently acting as Brazil Function Lead for DCAO, supporting governance, process alignment, and operational continuity in mission-critical environments. Seeking opportunities in Data Center Operations, Asset Management, Critical Facilities, Infrastructure Projects, and Regional Operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Center Administrative Officer (DCAO) | Brazil Function Lead
Huawei
08.2024 - Current
- Act as Brazil Function Lead for DCAO, supporting process standardization, operational alignment, and functional governance nationwide.
- Responsible for asset management, operational control, and support for business continuity in a critical infrastructure environment, ensuring compliance, process adherence, and availability.
- Manage the asset lifecycle with direct involvement in inbound, outbound, picking, storage, physical and digital inventory, internal movement, shipping, returns, and secure disposal, ensuring traceability, accuracy, and fiscal compliance.
- Oversee fiscal and documentation control for assets, including receiving, verification, registration, inventory reconciliation, and process regularization in accordance with legal and regulatory requirements.
- Coordinate with IDC vendors and service partners supporting rack operations, power, cooling, and electrical/mechanical infrastructure.
- Participate in installation and expansion projects, including rack allocation, delivery coordination, infrastructure acceptance, and validation of contracted services.
- Track operational KPIs, SLAs, process compliance, and continuous improvement initiatives in a mission-critical environment.
- Support SOP execution, change management, preventive/emergency maintenance coordination, and CAPEX follow-up.
- Control physical access and site security routines for third parties, visitors, vendors, and technical teams.
- Prepare operational reports and communicate with internal and external stakeholders in a multinational environment.
Project Manager
SENAI Network
11.2020 - 12.2020
- Managed project timelines, costs, risks, and quality for IT initiatives.
- Led the development of a chatbot for incident and service request intake.
- Mapped user journeys and defined action plans for process improvement.
Support Supervisor I
Tech Mahindra
11.2017 - 12.2019
- Managed operations with focus on SLA achievement, performance indicators, and continuous improvement.
- Conducted strategic meetings with clients, vendors, and support teams.
- Prepared operational reports and tracked service performance.
- Supported project transition into steady-state operations.
Service Desk Supervisor
12.2014 - 03.2016
- Led operational teams and supported hiring processes.
- Created procedures, workflows, and internal training materials.
- Monitored day-to-day operations and supported process standardization.
Support Analyst
Sonda IT
11.2012 - 03.2014
- Diagnosed and resolved technical incidents.
- Monitored SLAs and system performance.
Service Desk Analyst
Capgemini
12.2011 - 03.2012
- Opened and tracked support tickets.
- Monitored integrated systems.
- Acted as night-shift focal point.
Education
Higher Diploma - Systems Analysis and Development
UNINOVE
07.2025
Postgraduate Program - Energy Management and Energy Efficiency
SENAI
03.2026
Postgraduate Program - ESG
SENAC
03.2026
Skills
- Operations & Process Standardization
- Asset Lifecycle Management
- Inbound, Outbound, Picking, Storage, and Internal Movement
- Physical & Digital Inventory
- Traceability
- Fiscal & Documentation Control
- Data Center Operations
- Critical Infrastructure
- Rack Operations
- Power
- Cooling
- Electrical/Mechanical Support
- Vendor Management
- Contracts
- SLAs
- Change Management
- Installation
- Expansion Projects
- CAPEX Follow-up
- Operational KPIs
- Compliance
- Continuous Improvement
- Scrum
- Agile
- DevOps Culture
- Power BI
- Python (Basic)
- Microsoft Office
- Microsoft AZ-900
- ITIL
- ISO 27001
- LGPD
- Operational Leadership
- Stakeholder Communication
Certification
- Professional Scrum Master I, 2024
- Microsoft AZ-900 - Cloud Fundamentals
- ITIL Foundation, 2024
- ISO 27001 Foundation, 2024
- LGPD Essentials
Volunteer Experience
Scrum Master (Volunteer), Trickstermania, Facilitated Agile ceremonies., Monitored team progress and impediments., Ensured adherence to Scrum practices.
Timeline
Data Center Administrative Officer (DCAO) | Brazil Function Lead
Huawei
08.2024 - Current
Project Manager
SENAI Network
11.2020 - 12.2020
Support Supervisor I
Tech Mahindra
11.2017 - 12.2019
Service Desk Supervisor
12.2014 - 03.2016
Support Analyst
Sonda IT
11.2012 - 03.2014
Service Desk Analyst
Capgemini
12.2011 - 03.2012
Higher Diploma - Systems Analysis and Development
UNINOVE
Postgraduate Program - Energy Management and Energy Efficiency
SENAI
Postgraduate Program - ESG
SENAC